Rahul Sharma
Mathura
Summary
Operations & MIS specialist with 14+ years of experience driving ERP-enabled processes, high-volume order management, and reporting excellence for multinational organizations. Proven track record in managing 1,000+ invoices monthly, implementing process efficiencies, and delivering accurate MIS reports for executive decision-making. Adept at leading teams, optimizing ERP workflows, and ensuring seamless cross-functional coordination across global regions. An effective communicator with the ability to work independently, as a part of a diverse team, or in commanding positions & capable of working on simultaneous projects.
Overview
15
15
years of professional experience
Work History
Senior Operations Coordinator
XMS India (Stark Carpet)
12.2020 - Current
- Creating bulk sales orders for various clients on daily basis through internal tools.
- High volume of Order Processing and processing over 1000+ Invoices per month.
- ERP knowledge of InforNexus, IBM I navigator for Order Processing.
- Processing complex country-specific bulk orders especially for Belgium, Ontario, Baltimore, Ohio & Patterson areas.
- Updating the quantity available in essentials inventory sheet on daily basis by using Navigator tool.
- Creating UPS and FedEx labels for orders created on daily basis.
- Processing bulk reorders and new orders in IBM I Navigator.
- Resolving queries and complaints satisfactorily within the daily TAT satisfactorily.
- Handling team in terms of training and getting work done within specified TAT.
Assistant Manager MIS
Food For Life (FFLV)
06.2018 - 11.2020
- Prepare and analyse weekly, monthly, and annual MIS to report anomalies and deviations in sponsor-student alignments, and present key analytics on fund mobilisation and utilisation, sponsorship width and student progress to maximise effectiveness of managerial, operations and executive teams.
- Update internal and external documentation, for the consumption of various stakeholders especially government, embassies of various countries in India and Organization's trustees and board members.
- Furnish detailed reports and updates to government bodies on each CSR and community welfare project undertaken by the organization.
- Maintain accurate and up-to-date records for all sponsored children and their sponsors.
Business Analyst
Evalueserve India
10.2014 - 05.2018
- Worked on AX Dynamics 2009 CRM and on upgraded AX Dynamics 2012 R3 for sales and marketing Module for fetching raw data and making daily and weekly reports.
- Worked on Hubspot CRM for addition of contacts and opportunities.
- Handled a team of FTE’s by assigning daily work and get work done within TAT.
- Resolving on client queries related to AX ERP.
- Creating weekly actual vs forecast data using dynamics AX 2012.
- Creating productivity report by showcasing the productive utilization of each employee in team comprising of 90 Employees project wise.
- Creating and sending reports to business unit's heads vertical wise every month of pending cases.
- Updating and adding information in our internal company tool RFI for various questions like compliance, Security, Generic, IT related questions.
- Allocating projects in ERP and then uploading them in Proposal Tool and then submitting the initiation request in ERP for getting the charge code generated for the projects.
MIS Executive
Uneecops Technologies
06.2012 - 10.2014
- Preparing daily & weekly MIS reports in excel using lookups, pivot tables and other excel functions.
- Generating actual versus budgeted reports for different months of the year.
- Coordinating with clients for their requested customized reports and delivering the same.
- Maintaining and extracting data from companies internal software in excel and communicating the same to HR.
Google Affiliate Network MIS Executive
GOOGLE India
06.2010 - 05.2011
- Account Creations (using company's internal designed software)
- Advertiser Termination Activities (using company's internal designed software)
- Commission Updates (manage updates and changes on software called TRAX)
- Capital One Click Report (Making the report in excel using lookups and other functions on a daily basis)
- Capital One Position Report (Making the report in excel using lookups and macros on a daily basis)
- Capital One Position Weekly Report (Making the report on a weekly basis from the data of click one and position reports in excel as above)
- News Letters (Creation of newsletters in the software called Exact Target internally and sending it to clients in US)
- List Creations (Creation of lists in excel using information provided from managers in US on a daily basis and sending it to clients in US)
- Order Updates(Doing order updates on a daily basis on the company's internal software called PUTTY and then transferring the data into excel for changing the data using lookups and if functions and delivering the needful)
- Publisher Approvals (Doing online approvals for sites all over the world based on companies certain criteria checklists for different publishers)
- Publisher Classification(Classify publishers online and then marking them as in which category they need to be on companies internal software exact target)
- Business Affiliate Reports (Creating dashboards on a daily basis in the internal software and then import it into excel make the required changes as per the need using different functions and then sending the reports to the managers in US)
- Content Auditing - Capital One Bank online for Chicago(Doing auditing online the concerned bank for around 110 publishers attached to this bank and then generating the report in excel and marking the errors and performing the changes and sending the report to the managers in US by Thursday end)
- Content Auditing - Citi Bank online for Chicago(Doing auditing online the concerned bank for around 250 publishers attached to this bank and then generating the report in excel and marking the errors and performing the changes and sending the report to the managers in US by Thursday end)
Education
MBA - Operations
Welingkar Institute of Management
Pune07-2017
GNIIT - Management Information System (MIS)
NIIT
South Ex, Delhi01.2010
B-Com -
Dr. B.R.Ambedkar University
Agra07-2007
Senior Secondary -
C.B.S.E Board
04-2004
Secondary -
I.C.S.E Board
04-2002
Skills
- Order processing
- Inventory management
- Customer relationship management
- MS office
- Invoice processing
- Bulk order handling
- ERP management
- HubSpot CRM
- IBM AS/400
- Google Sheets
- AX Dynamics 2012 sales & Marketing
Languages
- English
- Hindi
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and accept that in the event of any of the above facts being found to be otherwise, my application shall be considered null and void.
Technical Qualifications
- Completed 3year Course of GNIIT from NIIT South Ex Delhi with specialization in Management Information System (MIS) in 2010.
- Hubspot CRM
- IBM I Navigator
- AX Dynamics 2012 Sales & Marketing module
Personal Information
- Father's Name: Shri Ashok Sharma
- Date of Birth: 08/03/86
- Marital Status: Married
Timeline
Senior Operations Coordinator
XMS India (Stark Carpet)
12.2020 - Current
Assistant Manager MIS
Food For Life (FFLV)
06.2018 - 11.2020
Business Analyst
Evalueserve India
10.2014 - 05.2018
MIS Executive
Uneecops Technologies
06.2012 - 10.2014
Google Affiliate Network MIS Executive
GOOGLE India
06.2010 - 05.2011
MBA - Operations
Welingkar Institute of Management
GNIIT - Management Information System (MIS)
NIIT
B-Com -
Dr. B.R.Ambedkar University
Senior Secondary -
C.B.S.E Board
Secondary -
I.C.S.E Board