Rahul Shettigar
Software Development Engineer
Mangalore
Summary
Knowledgeable Software Engineer ready to undertake management of challenging technical environments. Consummate provider of flawless operational continuity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
3
3
Certificates
Work History
Software Development Engineer
Junglee Games
Bangalore
03.2022 - Current
- Worked with cross-functional development teams to create infrastructure solutions that improved overall functionality and performance.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Collaborated with team to determine application requirement specifications.
- Built automation tools and applications to deploy next-generation platforms.
- Tuned systems to boost performance,setup AWS,K8s infra, Monitoring and Alerting
Technical Support Engineer
Atlassian
Bengaluru
07.2020 - 02.2022
- .Served as primary point of contact for support relating to owned solutions and products via live chat and ticket and Zoom call.
- Maintained personal repository of technical knowledge using Confluence to hone responses and shorten remediation times.
- Documented reported faults and bugs for referral to development staff's use in iterative updates via JIRA.
- Responded to support requests from end users and patiently walked individuals through troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained CSAT_5 of 74.5 and CSAT 97.3 for 302 surveys
Team Lead
Diya Systems Pvt. Ltd
Mangalore
10.2019 - 06.2020
- Directed and supervised team of 10 engaged in customer support.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Facilitated meetings to communicate team performance goals and results.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Web Admin L3
Diya Systems Pvt. Ltd
Mangalore
04.2019 - 10.2019
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving windows server issues.
- Managed about 20 tickets per day to address customer inquiries and concerns.
- Coordinated technical training for L2 members.
- Troubleshoot issues with websites and fixed scripting and user issues.
Web Admin L2
Diya Systems Pvt. Ltd
Mangalore
10.2017 - 04.2019
- Handled about 30 tickets per day to address customer inquiries and concerns.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and customer server issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Troubleshoot issues with websites and fixed scripting and use issues.
Junior Administrator
Diya Systems Pvt. Ltd
Mangalore
09.2016 - 10.2017
- Hired as full-time Web-Admin following initial consulting role to manage and maintain 60+ mixed server environment (Windows/Linux), ensuring 99.9% or better up-time
- Provided front line support via live chat and ticket while maintaining NPS score above 80
- Improved operations through consistent hard work and dedication.
- Quickly learned new skills and adapted them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
Education
Diploma - Computer Science
Dr. T.M.A Pai Polytechnic
Manipal 01.2010 - 04.2013
Skills
CI/CD: Jenkins, ArgoCD
undefinedAccomplishments
- Supervised team of 10 staff members.
- Maintained a average CSAT_5 74.5 and CSAT 97.3.
- Employee of the Year[2019,2020], Diya Systems Pvt Ltd.
- Student of the Year[2014], Dr. T.M.A Pai Polytechnic
Timeline
HashiCorp Certified Terraform Associate
09-2023
Certified Kubernetes Administrator
02-2023
Docker Certified Associate
12-2022
Software Development Engineer
Junglee Games
03.2022 - Current
Technical Support Engineer
Atlassian
07.2020 - 02.2022
Team Lead
Diya Systems Pvt. Ltd
10.2019 - 06.2020
Web Admin L3
Diya Systems Pvt. Ltd
04.2019 - 10.2019
Web Admin L2
Diya Systems Pvt. Ltd
10.2017 - 04.2019
Junior Administrator
Diya Systems Pvt. Ltd
09.2016 - 10.2017
Diploma - Computer Science
Dr. T.M.A Pai Polytechnic
01.2010 - 04.2013
Certification
HashiCorp Certified Terraform Associate
Projects Handled
Asmallorange (09/2016 - 06/2020)
Opsgenie (07/2020 - 02/2022)
Statuspage (07/2020 - 02/2022)
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