Rahul Shinde
Pune
Summary
Senior security advisor with a proven track record at Concentrix, specializing in Microsoft Defender XDR and cloud security. Expert in troubleshooting and optimizing security policies, while fostering team collaboration and enhancing client satisfaction. Adept at incident management and effective communication, driving significant improvements in client security posture and service delivery.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Lead, Operations
Concentrix
Pune
08.2023 - Current
- Provided end‑to‑end support for Microsoft Defender Antivirus and Microsoft Defender for Endpoint (XDR), ensuring strong client security and seamless product performance.
- Diagnosed and resolved configuration issues across AV and EDR to achieve client‑specific security requirements.
- Investigated and corrected discrepancies in threat detection and activity reports using advanced analysis techniques.
- Troubleshot server and client performance issues related to AV/EDR services using tools like Wireshark, Process Monitor, Windows Performance Analyzer, and ETL logs.
- Facilitated tenant onboarding, baseline policy configuration, and integration of Defender XDR with Intune and Entra for enhanced operational readiness.
- Optimized security policies including Attack Surface Reduction (ASR), Network Protection, and Threat & Vulnerability Management (TVM) to enhance secure score and fortify tenant security posture.
- Collaborated with Networking, Identity, Cloud Apps, and Office 365 teams to resolve complex security challenges.
- Partnered with product and engineering teams to mitigate malicious activities, ensuring rapid recovery and minimal disruption.
- Maintained client KPIs and performance metrics while consistently delivering high‑quality service standards.
Senior Analyst
Capgemini
Pune
10.2021 - 07.2023
- Supported Level 2 operations for a USA‑based client across UK/ROI region, ensuring timely resolution of technical issues.
- Managed a dynamic project in the restaurant industry, delivering both hardware and application support on servers and client machines.
- Developed expertise in financial applications by resolving complex incidents and ensuring business continuity in all restaurants in chain.
- Collaborated with business managers and Level 3 teams to improve service delivery and client satisfaction.
- Facilitated application enhancements by aligning client requirements with development team objectives.
- Utilized ServiceNow for incident management, SQL Management Studio for database troubleshooting, and in‑house applications to streamline support processes.
Senior Technical Process Executive
Infosys BPM Limited
Pune
05.2021 - 10.2021
- Served as Senior Technical Executive (Level 2), handling escalated incidents from Level 1 support teams.
- Contributed to a pilot project for an automotive industry client, gaining hands‑on experience in project initiation and process integration with multiple software platforms (e.g., migration from CISM to ServiceNow).
- Acquired practical knowledge of ITIL service management framework and its application in incident handling.
Customer Service Associate (UK)
Amazon
06.2019 - 06.2020
- Acted as primary contact for UK customer base of Amazon, addressing technical queries related to in‑house hardware and applications.
- Received training in communication, soft skills, and UK/ROI cultural acclimatization to enhance customer engagement.
- Gained expertise in customer experience improvement strategies and applied de‑escalation methods to resolve complex issues.
- Delivered support across all three customer service channels (phone, email, chat) to maximize incident resolution and service coverage.
Education
B.Tech/B.E. -
Pune University
Pune, INDIA08-2017
Some College (No Degree) -
Higher Secondary Certificate
Mulund, MumbaiSome College (No Degree) - English
Secondary School Certificate
ThaneSkills
- Cloud Security
- Microsoft Azure
- Microsoft Defender ATP
- Windows Defender ATP
- Vulnerability assessment
- Threat detection
- Endpoint protection
- Multi-factor authentication
- Identity and Access management
- Azure Active Directory
- Active Directory
- System Administration
- Server Administration
- Networking fundamentals
- Network troubleshooting
- Troubleshooting
- Security optimization
- Operational Oversight
- Incident management
- Data loss prevention
- Access control
- Identity management
- Azure
- Client Handling
- Team collaboration
- Process Improvement
- Incident management
Certification
AZ 900 (By Cloud Academy at Microsoft)
Languages
English
Social Link
https://www.linkedin.com/in/rahulshinde
Total Work Experience
5 Years 9 Month
Timeline
Lead, Operations
Concentrix
08.2023 - Current
Senior Analyst
Capgemini
10.2021 - 07.2023
Senior Technical Process Executive
Infosys BPM Limited
05.2021 - 10.2021
Customer Service Associate (UK)
Amazon
06.2019 - 06.2020
B.Tech/B.E. -
Pune University
Some College (No Degree) -
Higher Secondary Certificate
Some College (No Degree) - English
Secondary School Certificate