Rahul Singh

Fulfillment Center (FC) Operations:

• Managed inventory control for over 50,000 SKUs under Amazon Seller Services, Pvt. Ltd. (ASSPL), ensuring accuracy and reducing variance.
• Oversaw Inbound (IB) and Outbound (OB) operations, ensuring timely and quality dispatch of products.
• Optimized warehouse space utilization through strategic bin, pallet, and floor management.
• Led internal replenishment processes, ensuring uninterrupted picking and packing cycles.
• Conducted training for internal staff on warehouse SOPs and safety protocols, driving compliance.
• Monitored KPIs and SLAs to track performance, initiating continuous improvement plans.

Last Mile Delivery Operations (SSD):

• Managed last mile delivery operations, ensuring timely and accurate customer order fulfillment across multiple locations (Surat, Vadodara).
• Coordinated with logistics vendors and 3PL partners to maintain service level agreements and ensure smooth delivery execution.
• Stabilized operations at the Lucknow site by replacing underperforming personnel and streamlining processes.
• Successfully launched new delivery sites, overseeing manpower onboarding, process setup, and go-live execution.
• Handled customer and team escalations, resolving issues with minimal turnaround time.
• Implemented route optimization and monitored on-time performance for last mile fleets.
• Oversaw COD cash handling, ensuring accurate reconciliation, and minimizing discrepancies.
• Developed and executed contingency plans for peak periods and unforeseen disruptions (e.g., weather, holidays).

• Supervised and developed a team of 70+ Manpower including loaders and process executives, ensuring consistent performance and adherence to operational KPIs.
• Managed hub and linehaul operations, driving efficiency in inbound, sorting, and outbound processes while maintaining compliance with TAT, FIFO, and quality checks.
• Led daily shift planning for manpower and vehicle allocation based on volume forecasts, improving on-time performance (OTP) and vehicle utilization.
• Coordinated with fleet vendors and 3PL partners to ensure timely vehicle arrivals, accurate dispatches, and minimized linehaul delays.
• Conducted shipment audits, ensured real-time exception handling, and implemented RCA for delays, lost shipments, missorting, and dwell time breaches.
• Maintained 5S standards and implemented KAIZEN practices, fostering a culture of continuous improvement and audit readiness.
• Collaborated cross-functionally with First Mile, Last Mile, and Control Tower teams to ensure smooth handoffs and proactive issue resolution.
• Participated in Operational Excellence (OE) initiatives, driving improvements in SLA adherence, cost optimization, and safety compliance.
• Analyzed breach summaries, aging shipments, and operational misses, ensuring quick corrective actions to maintain service levels.
• Prepared and shared daily dashboards and MIS reports with leadership on volume trends, associate performance, and shipment flow.

First Mile Pickup Operations:

• Coordinated with vendors and local businesses for timely and efficient first-mile pickups.
• Optimized pickup routes to minimize delays and maximize efficiency.
• Worked closely with field executives to ensure adherence to pickup schedules and reduce idle times.

Last Mile Delivery Operations:

• Managed last-mile delivery operations, ensuring on-time and accurate deliveries to customers.
• Optimized delivery routes and mitigated delays through proactive issue resolution.
• Coordinated with delivery riders to ensure high-quality customer service and resolved delivery exceptions (missed addresses, customer unavailability).

Return Operations:

• Supervised reverse logistics and managed customer returns, ensuring timely processing and minimal disruption.
• Optimized the return flow to reduce delays, ensuring returned products were quickly routed back to the warehouse.
• Managed high-volume return periods by developing contingency plans and allocating additional resources.

Team Management:

• Led and mentored a team of field executives and delivery riders, providing regular training on operational standards and customer service.
• Conducted performance reviews and tracked delivery KPIs to drive performance improvement.
• Fostered a positive work environment and ensured team efficiency and satisfaction.

Customer and Vendor Coordination:

• Addressed and resolved customer queries related to deliveries, returns, and pickups.
• Managed vendor relationships, ensuring timely service delivery and maintaining high service quality standards.

Operational Excellence:

• Continuously evaluated and improved operational processes for last-mile delivery and returns.
• Identified bottlenecks and implemented solutions to increase efficiency, reduce costs, and improve customer experience.
• Collaborated with the tech team to address delivery tracking system issues and ensure smooth operations.