Rahul Singh
New Delhi,Uttar Pradesh
Summary
Adaptable professional with strong expertise in EUC management and application deployment. Known for enhancing service delivery through effective stakeholder coordination and implementing robust endpoint security policies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior End-User Computing Engineer
Air India
New Delhi
01.2024 - 01.2025
- Led Windows 10/11 lifecycle management including OS deployment, patching, upgrades, and retirement.
- Implement endpoint security policies (BitLocker, Defender ATP, Sophos VPN) ensuring compliance with ITIL/ISO standards.
- Provide 3rd-line EUC support for escalated incidents.
- Coordinate with vendors and stakeholders for EUC serviceability across check-in counters, boarding gates, and kiosks.
- Manage collaboration platforms including Teams, Outlook, OneDrive, SharePoint.
- Configure and maintain enterprise applications such as SAP, ARMS, AIRCOM, AMADEUS, ARDWEB.
- Document root cause analysis and share knowledge with junior engineers to improve service delivery.
- Experience with ITSM Tool (ServiceNow).
- Experience with Sophos VPN Application & Global Protect.
Network Support Engineer
Corporate Infotech Pvt. Ltd.
New Delhi
03.2016 - 01.2024
- Troubleshoot network-related issues with service providers.
- Manage internet and MPLS lease line traffic using PRTG tools.
- Provide technical support for LAN, applications, and system software.
- Install, upgrade, and troubleshoot software including AMADEUS, ARDWEB, CM FM 1A-PM SAPE.
- Configure and maintain local and network printers.
- Provide remote technical support to engineers across locations.
- Experience with ITSM Tool (ZOHO).
- Working knowledge of Microsoft Teams, Outlook, OneDrive.
- Manage NVR devices and configure SAP, ARMS, AIRCOM.
- Configure AIMS lounge portal and manage SharePoint.
- Coordinate with stakeholders and service providers of Air India.
- Collaborate with vendor teams for serviceability checks of check-in counters, boarding gates, and kiosks.
Education
B.Tech - Computer Science Engineering
C.C.S.U. Meerut
Intermediate -
UP Board
High School -
UP Board
Skills
- End-User Computing (EUC) Management
- Windows Desktop Lifecycle (Deployment, Patch, Upgrade)
- Endpoint Security (BitLocker, Sophos VPN)
- ITSM Tools (ZOHO, ServiceNow)
- Stakeholder & Vendor Coordination
- Application Packaging & Deployment
- LAN Troubleshooting
Certification
CCNA (Cisco Certified Network Administrator) – Cisco ID: CSC0126427
Languages
English
Advanced
C1
Hindi
Proficient
C2
PERSONAL INFORMATION
English, Hindi
DECLARATION:
I hereby declare that the information furnished above is true to the best of my Knowledge and belief. Place: New Delhi [Rahul Singh]
Timeline
Senior End-User Computing Engineer
Air India
01.2024 - 01.2025
Network Support Engineer
Corporate Infotech Pvt. Ltd.
03.2016 - 01.2024
B.Tech - Computer Science Engineering
C.C.S.U. Meerut
Intermediate -
UP Board
High School -
UP Board