Rahul Srinivas
Bengaluru
Summary
Well-qualified product management professional familiar with agile and scrum systems and how to effectively manage product development timelines. Effective at making important team decisions focused on moving products through planning, pre-production and production phases.
Overview
8
8
years of professional experience
Work History
Product Owner
Oracle Cerner Healthcare Solution Pvt Ltd
KA
05.2022 - 03.2024
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations
- Worked on complex requirements of various US healthcare catalogues of both payer and provider market
- Acted as the primary point of contact for product manager, development and QA teams on all the new/change requests and ensured seamless delivery of requirements
- Designed wireframes and interacted with UX team to provide inputs on interactive and user-friendly UI
- Prioritized and assessed work from the scrum teams, which include working with both on-shore and off-shore teams
- Prepared high-level design documents like Business Requirement Specification (BRS), System Requirement Specification
(SRS) and wireframes - Performing functional testing, including user acceptance and exploratory testing
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component should work
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes
- Proven ability to learn quickly and adapt to new situations.
- Gathered and prioritized product requirements from stakeholders.
- Collaborated with development teams to ensure successful delivery of products.
- Managed sprints and monitored progress against project timelines.
- Skilled in utilizing Confluence tool to streamline communication and facilitate efficient project management.
Business Analysts
eClinicalworks Pvt Ltd
KA
07.2019 - 04.2022
- Managed data for over 90 clients, ensuring compliance with MIPS Program requirements - a US initiative for Medicare part B patients.
- Engaged in effective communication with clients, resolving problems related to the MIPS program while adhering to the Service Level Agreement (SLA).
- Enabled seamless submission of data to the CMS (Center for Medicare and Medicaid Services US federal government) using our API (Application Programming Interface).
- Ensured compliance with CMS requirements, helping clients meet the criteria for MIPS program and receive incentives as providers or practices.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Translated user needs into actionable items that could be addressed by IT teams.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Senior Customer Service Associate
Firstsource Solutions
KA
07.2016 - 07.2019
- Established strong rapport with customers, fostering long-term relationships and repeat business
- Implemented feedback systems to gather valuable insights from customers, driving continuous improvement initiatives
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
- Generated increased sales revenue by effectively upselling products to customers
Education
BBA - Accounting
Capital University Jharkhand
Bengaluru08-2021
Skills
- Product Planning
- US Healthcare IT
- CMS measures
- EHR
- JIRA
- Confluence tool
- Agile Methodology
- Project Management
- Testing
- Roadmap development
Timeline
Product Owner
Oracle Cerner Healthcare Solution Pvt Ltd
05.2022 - 03.2024
Business Analysts
eClinicalworks Pvt Ltd
07.2019 - 04.2022
Senior Customer Service Associate
Firstsource Solutions
07.2016 - 07.2019
BBA - Accounting
Capital University Jharkhand
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