Rahul Srinivas

• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Streamlined project management processes for improved efficiency and timely product delivery.
• Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
• Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.

* Work for more than 90 Clients and maintain their data to see whether they have met the requirements for MIPs Program US initiated program (Merit based incentive program-medicare part B patients)

* Communicating clients about the MIPs program understanding their problems providing solutions or asking them to create tickets or cases we work behalf of
providers and resolving within the SLA (Service Level Agreement).

* We Submit their data through our API (Application programming interface) to the CMS (Center for medicare and Medicaid Services US federal government).

* We do help our clients meet the critiria for MIPS program as per CMS requirement to achieve the incentive for providers or practice

• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Implemented feedback systems to gather valuable insights from customers, driving continuous improvement initiatives.
• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
• Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.