RAHUL S SALUNKHE

• Results-driven professional with a proven track record in steering and overseeing over 40 transformative programs, showcasing adeptness in Program Management, Project Management & Delivery Managementacross varied industries and global landscapes.
• Demonstrated elevated level of proficiency in spearheading the conception and execution of a DOT Compliance Programfor Reliance Jio Partner Network within a demanding two-month timeframe, underscoring exceptional project management and solution architecture acumen.
• Presently entrusted with the responsibility of leading enterprise architecture initiatives for Telecom, Retail, and Payment Bank divisions at Reliance Jio, renowned for crafting innovative & user-friendly solutions, orchestrating intricate integrations in XRM domain.
• Illustrated profound competence in ensuring delivery of high quality services to support client’s / stakeholder business needs spanned globally; achieved continued high client satisfaction from all operational users as per Global Customer Satisfaction Index.
• Innate excellence in administering various IT Infrastructure Programs via program governance processes; developing relationship with business stakeholders and culturally diverse leadership teams; presenting changes, issues, risks & contingency plans to balance program/project resources
• Incisive acumen in mapping client’s business requirements & translating these requirements into functional specifications, custom solutions based at Cloud & Traditional Infrastructureas per defined SLAs.
• Pioneered in Service Delivery Management, including leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.Top of Form
• People Leader, successfully led and motivated teams in cross-cultural environment towards growth and success; created a clear & compelling view of future through coaching and execution.

• Built and rolled out Salesforce Partner Community Portal for 2.2M users across India in 60 days.
• Automated cross-sell/upsell with Einstein Next Best Action recommendations.
• Reduced Customer/Partner Onboarding time by 50% via Flow Orchestration and OmniStudio.
• Achieved 75% adoption rate for custom FOS 360 Mobile App using Salesforce Mobile SDK + LWC.
• Delivered Salesforce-integrated Financial Profiling System, enabling quote-to-bind journeys for B2B.
• Migrated 10+ CRM systems to Salesforce with minimal downtime using SFDX, Workbench & ETL Scripts.

15+ CRM Certifications - Microsoft Dynamics CRM, AX, Surestep, Salesforce

PMP – Project Management Professional, PMI

IT Planning – ITIL (Service Mgmt), TOGAF (Enterprise Architecture)

Financial Certifications: MBA Duel Specialization in Banking & Finance, IRDA (Insurance), AMFI (Mutual Funds), NSE (National Stock Market Certifications)

• Designed and executed a DOT Compliance Program for the entire Reliance Jio Partner Network, comprising 22 lakh partners across India, within a challenging two-month timeframe.
• Revolutionized the incentives and commission management landscape by creating a flexible, granular-level, multi-channel program with instant partner gratification through Online Commission Payments.
• Pioneered an AI-enabled Lead Management Program, managing leads through platforms like WhatsApp, Social Media, Third-Party Aggregators, Cross-Sale Applications, and Lead Generation Platforms.
• Successfully delivered user-friendly POS solutions to a diverse range of partners, including Rural partners, Hawkers, Technicians, Home delivery agents, and Neighborhood groups.
• Established a Community Club program, linking partners and customers to foster customer loyalty and enhance customer service.
• Designed strategic solutions for Partner FC&A, Payments, and Tax, enhancing compliance, ease of payments, and clawback processes.
• Developed various Performance/Earning Dashboards and Reports, providing valuable insights to partners and empowering them to track their earnings and performance effectively.
• Implemented a Customer Scorecard for customer segmentation, resulting in a 28% increase in lead conversion within four months.
• Successfully implemented the FOS/Agent Mobile 360 App, achieving an impressive user adoption rate of 75% within two months, facilitating LMS, Financial Profiling & Advisory, Quote/Premium Calculation, and Onboarding.
• Spearheaded innovative projects such as Customer Delight Calling (18% increase in web lead conversion in three months), Non-smartphone based Mobile LMS, Event-Based Marketing, and Sales Person GPS Tracking.
• Designed the strategy and process for a group-level customer 360, fostering the vision of "One Business Group – One Customer."
• Implemented measures that significantly reduced Customer and Partner onboarding time by up to 50% and minimized inter-team waiting times between Sales, Service, Product, Underwriting, and Renewals teams.
• Enabled seamless agent, broker, and dealer collaboration, commissions management, cross/up-sell management, and integrated large document management systems with CRM & PRMs for quicker onboarding, product issuance, and servicing.
• Possess a rich experience of successfully managing 10+ large system migrations and upgrades while preserving existing functionalities.
• Successfully implemented the Complex Dynamic Pricing – "Athena" system, contributing to a remarkable revenue increase of 10-15%.
• Acknowledged & honored with awards and accolades across organizations and clients for outstanding contributions and achievements.