Summary
Overview
Work History
Education
Skills
Websites
Certification
Playing and watching sports, Reading newspaper and articles, Trekking, Driving and Eating
Languages
Timeline
Generic

Rahul Sudarshan

Bengaluru,KA

Summary

I have overall 11+ years of experience, 7+ years of experience as a Field service Engineer, Application specialist as well as the Validation expert {IQ OQ and PQ} in the Field of Analytical and Process and Field Instrumentation. I have handled Honeywell instruments, Malvern particle size analyzers, Ellab loggers and particle measuring systems. 4+ years as a Senior Technical support specialist in the Commercial support team for the Milli-Q® Lab water solutions. Presently I am supporting 60+ countries on service related queries. I am the certified Global T3 trainer for Milli-Q® lab water solutions. I am presently working on the project called Remote care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Technical Support Specialist

Merck KGaA
05.2019 - Current

4+ years experience as a Senior Technical support specialist in the Commercial support team for the Milli-Q® Lab water solutions. I am supporting service related and quality complaint queries to the customers across the globe, i support around 60+ countries in EEMEA region. I am certified Global T3 trainer. I am performing project on Digital Remote care.

Senior Field Service Engineer

Aimil
03.2014 - 05.2019

5+ years of experience as a Field service Engineer and Application specialist as well as the Validation expert {IQ OQ and PQ} in the Field of Analytical Instrumentation and Process Instrumentation. I was working on different principals like Particle measuring systems, Malvern and Ellab. I am also responsible to provide demo to the customers after installation at customer site. I was also supporting customers to develop the methods for Particle size analyzers.

Field Service Engineer

Fluid Controls Honeywell Integrators
06.2012 - 01.2014

1.5 years experience as a Field service engineer in the Process, Field and Analytical instrumentation. I was supporting the Principal of Honeywell, i was involved in projects in Milk industries. I was involved in configuration and calibration activities of the temperature and pressure transmitters.

Education

Bachelor of Engineering - Instrumentation Technology

Dayananda Sagar College of Engineering
Bengaluru, India
06.2012

Skills

  • Service and Troubleshooting skills
  • Certified Global T3 trainer
  • Investigating Quality complaints
  • Project on Remote care
  • Application specialist
  • Expert in tools handling like Oracle, Trackwise, SFDC
  • Good communication skills

Certification

Global T3 certified Trainer

Lean & Six sigma white belt

Impactful virtual meetings and trainings

Working across different Geographies

BUild and manage the professional network

How to handle the emotions

How to act with the Emotional Intelligence



Playing and watching sports, Reading newspaper and articles, Trekking, Driving and Eating

I spend most of the time indulging in my hobbies. I feel more confident when i do these things. I love the above hobbies mentioned because we can be able to learn many things and we can be able to understand ourself more. I will be able to gain more knowledge on society. 

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Upper intermediate (B2)
Tamil
Upper intermediate (B2)

Timeline

Senior Technical Support Specialist

Merck KGaA
05.2019 - Current

Senior Field Service Engineer

Aimil
03.2014 - 05.2019

Field Service Engineer

Fluid Controls Honeywell Integrators
06.2012 - 01.2014

Bachelor of Engineering - Instrumentation Technology

Dayananda Sagar College of Engineering
Rahul Sudarshan