Mohammed Atif
Prayagraj
Summary
I am a hardworking employee with multitasking, and a strong desire to take on new challenges. I have a strong work ethic and adaptability. Quickly learn new skills and have extensive experience in the IT Industry.
Excellent written and verbal communication abilities focused on building consensus and achieving common goals. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Senior Technical Support Specialist
Dell International Services India Private Limited
Gurgaon
03.2022 - Current
- Providing Technical Support to Business Clients - IT / End-users on a variety of computer software and hardware issues.
- Performing Troubleshooting to Isolate or Fix the Issue of owned manufactured assets to shorten and avoid off-site service calls.
- Maintaining up-to-date case documentation for future reference.
Operations Executive
Amazon
Noida
02.2020 - 12.2021
- Resolved escalated customer inquiries or complaints promptly.
- Helped customers with issues related to TSDBNR Cases.
Travel Advisor
Inter Globe Technologies
Gurgaon
08.2018 - 09.2019
- Worked For Expedia - A Travelling Industry
- Helping the customer to complete the itinerary which they left over the website and application due to any issue and creating and maintaining the call logs and customer interactions.
IT Operations Associate
Convergys
Gurgaon
02.2017 - 07.2018
- Worked for Comcast
- Helped the customers in Installing and troubleshooting Dish, Internet, Home security, and other networking issues.
- Coordinated with third-party vendors when necessary to resolve customer issues related to internet connections and accessibility.
Education
Diploma in GNIIT
NIIT
Allahabad12-2016
Bachelor of Commerce -
University of Allahabad
03-2016
Intermediate (ISC Board), First Class -
Bishop George School, Allahabad
03-2013
High School (ICSE Board), First Class -
Bishop George School, Allahabad
04-2011
Skills
- Good communication skills
- Building Customer Rapport
- Hardware Diagnostics and repair
- Troubleshooting technical issues
- Customer Service
- Remote Assistance
- Technical Troubleshooting
- Problem-Solving Skills
- Interpersonal Skills
- Component Replacement
- Application and Driver Installations
- Effective Team Player
- HTML, CSS, Javascript, PHP
- Database Management System
- SQL Server - Database
- Websites Frontend/Backend knowledge
Hometown
Allahabad, UP
Personal Information
- Father's Name: Late Mahmood Ahmad
- Mother's Name: Late Rukhsana Begum
- Date of Birth: 08/14/1995
- Gender: Male
- Marital Status: Married
References
References available upon request.
Timeline
Senior Technical Support Specialist
Dell International Services India Private Limited
03.2022 - Current
Operations Executive
Amazon
02.2020 - 12.2021
Travel Advisor
Inter Globe Technologies
08.2018 - 09.2019
IT Operations Associate
Convergys
02.2017 - 07.2018
Diploma in GNIIT
NIIT
Bachelor of Commerce -
University of Allahabad
Intermediate (ISC Board), First Class -
Bishop George School, Allahabad
High School (ICSE Board), First Class -
Bishop George School, Allahabad
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