Mohammed Atif
Prayagraj
Summary
I am a hardworking employee with multitasking, and a strong desire to take on new challenges. I have a strong work ethic and adaptability. Quickly learn new skills and have extensive experience in the IT Industry.
Excellent written and verbal communication abilities focused on building consensus and achieving common goals. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Senior Technical Support Specialist
Dell International Services India Private Limited
Gurgaon
2022.03 - Current
- Providing Technical Support to Business Clients - IT / End-users on a variety of computer software and hardware issues.
- Performing Troubleshooting to Isolate or Fix the Issue of owned manufactured assets to shorten and avoid off-site service calls.
- Maintaining up-to-date case documentation for future reference.
Operations Executive
Amazon
Noida
2020.02 - 2021.12
- Resolved escalated customer inquiries or complaints promptly.
- Helped customers with issues related to TSDBNR Cases.
Travel Advisor
Inter Globe Technologies
Gurgaon
2018.08 - 2019.09
- Worked For Expedia - A Travelling Industry
- Helping the customer to complete the itinerary which they left over the website and application due to any issue and creating and maintaining the call logs and customer interactions.
IT Operations Associate
Convergys
Gurgaon
2017.02 - 2018.07
- Worked for Comcast
- Helped the customers in Installing and troubleshooting Dish, Internet, Home security, and other networking issues.
- Coordinated with third-party vendors when necessary to resolve customer issues related to internet connections and accessibility.
Education
Diploma in GNIIT
NIIT
Allahabad2016-12
Bachelor of Commerce -
University of Allahabad
2016-03
Intermediate (ISC Board), First Class -
Bishop George School, Allahabad
2013-03
High School (ICSE Board), First Class -
Bishop George School, Allahabad
2011-04
Skills
- Good communication skills
- Building Customer Rapport
- Hardware Diagnostics and repair
- Troubleshooting technical issues
- Customer Service
- Remote Assistance
- Technical Troubleshooting
- Problem-Solving Skills
- Interpersonal Skills
- Component Replacement
- Application and Driver Installations
- Effective Team Player
- HTML, CSS, Javascript, PHP
- Database Management System
- SQL Server - Database
- Websites Frontend/Backend knowledge
Hometown
Allahabad, UP
Personal Information
- Father's Name: Late Mahmood Ahmad
- Mother's Name: Late Rukhsana Begum
- Date of Birth: 08/14/1995
- Gender: Male
- Marital Status: Married
References
References available upon request.
Timeline
Senior Technical Support Specialist
Dell International Services India Private Limited
2022.03 - Current
Operations Executive
Amazon
2020.02 - 2021.12
Travel Advisor
Inter Globe Technologies
2018.08 - 2019.09
IT Operations Associate
Convergys
2017.02 - 2018.07
Diploma in GNIIT
NIIT
Bachelor of Commerce -
University of Allahabad
Intermediate (ISC Board), First Class -
Bishop George School, Allahabad
High School (ICSE Board), First Class -
Bishop George School, Allahabad
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