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Rahul Tomar
Deputy Manager (Facilities, Administration, Logistics & Security Management
Mansarovar
Summary
An enthusiastic, ambitious and professional individual who has a proven track record of achieving results in highly competitive environments. I am a talented Deputy Manager (Facilities & Administration) Customer Relations & Handovers with considerable experience in Industry and who can enhance the performance of any business by using his energy, drive and commitment to succeed to build outstanding relationships with clients and drive overall revenue growth. Right now I am looking for a suitable managerial position with a company that is renowned for hiring exceptional people and for giving those unparalleled opportunities to build their careers and capabilities.
Overview
18
18
years of professional experience
Work History
Deputy Manager (Facilities & Administration)
CBRE South Asia Pvt. Ltd.
11.2016 - Current
- Customer experience _ Controlled & qualified feedback via internal survey twice a year. Additionally, feedback received from employees, clients, vendors, etc will form a part of the review mechanism.
- Process implementation _Implementation of systems & procedures on ground to ensure 99.9% uptime on all facilities related support across operations as per pre-determined budgets_ quarterly reviews by AVP-Facilities Planning Management & Logistics.
- Cost efficiency _ Execution of all support services within the specified budget _ work towards a 5-7% saving annually (budget v/s actuals).
- Vendor Management _ Managing vendors along with pre-designated SPOC`s to ensure 100% uptime in service. Also responsible for building back up for key vendors to handle emergencies.
- Team handling _ Building a efficient & motivated team that is willing to stretch the limit and deliver a 100% _ Team work, training & development, succession planning will be measured to track performance from an HR perspective. To ensure a transparent appraisal mechanism.
- Client Management _ Seamless Coordination of client visits with Business Development and other departments.
- Responsible for managing & maintaining a top class BPO infrastructure.
- Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode.
- Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes.
- Develop a strong vendor base and work towards maximizing value for company. Also, build adequate back-ups for core deliverables in order to achieve a 99.9% uptime.
- Initiate regular team meetings to share relevant information, seek inputs, and resolve issues among team members and for the department at large.
- Reduce wastage and bring about efficiencies within the department _ work towards cost savings on a budget v/s actuals of approx. 5-7%.
- Create a responsive environment within the department with the objective of being highly customer centric and driver to meet internal deadlines _ quick TAT on 99% of pending issues.
- Responsible for co-ordinating client visits and handling all travel requirements along with AVP Facilities & Travel Co-ordinator.
- Ensure safe and secure work environment.
Manager
Knight Frank Property Services Pvt. Ltd.
10.2010 - 11.2016
- Admin Responsibilities: Housekeeping: Cleaning / Housekeeping of Office, Hall, Toilet, Pantry dining room, Training room, Utility room, Cabin locker area, Compound, parking area, toilet cleaning, Garbage / Waste disposable etc.
- Office Support & Pantry Services: Mail room service. Pantry Service Security Guards. Ensuring: Housekeeping Cleaning Material. House Keeping Equipment First Aid Kits Pantry Consumables Drinking water Crockery & Cutlery.
- Maintenance of Building Systems: Water supply, plumbing & sewage system including water tanks. Air Conditioning system. First Aid Kits Electrical and lighting installation D.G Sets Co-ordination with vendor & refilling of diesel & maintaining logbook. Maintenance of Fire Systems -Co-ordination only. Indoor plants. Pest Control.
- HR Responsibilities: Maintaining musters for employees on company and employees outsourced from service provider. Maintaining and forwarding monthly attendance and incentives of employees on company payroll and employees outsourced from service provider for the process of monthly salary. Fulfilling the joining formalities of new joinees with required supporting documents. Taking up issues pertaining to employees salary slips, ESIC cards, ID Cards and settle issues if any.
- Facility Management: Taking care of day-to-day repair & maintenance for smooth running of the facility. Maintenance of Electrical, Generator & Ac. Maintenance of Computer System, UPS, EPABX, Telephone Instruments. Maintenance of Furniture and Fixtures etc.
- Security, Housekeeping, Pantry- Cafeteria Management.
- Trainings: Provide Health, Safety & Well Being trainings to the new joiners & staff. Provide trainings on weekly basis to the staff.
- Billing: Timely submission of Manpower bills and other bills. Prepare supporting’s of bills. Deal with client for timely Payments.
Site Incharge
BOSCH LTD.
10.2010 - 06.2011
- Manage day to day operations of Housekeeping and horticulture.
- Manage 90 employees.
- Deal with vendors and contractors.
- Attend management meetings.
- Plan, schedule, and organize work to ensure proper coverage.
- Met the attendance guidelines of the job and adhered to departmental and company policies.
- Order for housekeeping materials and chemicals.
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Communicate and enforce policies and procedures.
- Provided training to new employees, given monthly safety training, and effectively preventing injuries.
- Monitored the day-to-day operations of scheduling functions understanding labor standards.
- Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods.
- Developed budget worksheets utilizing FileMaker.
- Ensured all team members follow hotel policies and procedures.
Housekeeping Attendant
ITC Hotel Sonar, Kolkata (The Luxury Collection)
06.2008 - 12.2009
- Setting the trolley with adequate supplies and linen.
- Setting the caddy with cleaning agent and equipment’s.
- Cleaning rooms, bathrooms and corridors.
- Checking maintenance of rooms.
- Checking minibar during check out of guest.
- Responsible for giving proper handover to floor supervisor at the end of the shift.
- Co-coordinating with Front Office, Engineering & Laundry.
- Handling guest requests and guest complaints.
- Inventory & Accounting of various in-room supplies and set-up of pantry.
- Liaise with room service for the clearance of room service trays and trolleys.
Education
S.S.C. - undefined
Intermediate - undefined
B.H.M.C.T. - Hotel management & catering technology, Room division management (Housekeeping)
Seedling Academy of Design Technology & Management
Jaipur, India01-2008
Skills
Good knowledge of Computer & Internet
Good knowledge of Microsoft Office (Word, Excel, Power Point etc)
Experienced in Handling the Clients
Working with Media & dealing with Educational Clients
Basic computer knowledge
Internet knowledge
Knowledge of chemicals
Knowledge of pest controlling
Excellent people skills
Excellent communication with employees, members, and guests
Professional, friendly manner and appearance
Team player with the ability to work under pressure
Enthusiastic, responsible and dependable team player
Detail-orientation and high cleanliness standards
A flexible schedule and the ability to work evenings, weekends and some holiday
Effective Communication
Adaptive ability and Learning attitude
Analytical skills
Leadership skills
Commercial Awareness
Result oriented, Creative and Self Motivator
Ability to remain calm in stressful situations
Personal Information
- Father's Name: Mr. Sohan Singh Tomar
- Date of Birth: 15th August 1988
- Marital Status: Married
Academic Accolades
- B.H.M.C.T., Room division management (Housekeeping), Seedling Academy of Design Technology & Management, Jaipur, Rajasthan University, 2008, 68%
- S.S.C., Rajasthan Board of Secondary Education, 2006, 64%
- Intermediate, Rajasthan Board, 2004, 60%
Personal data processing
I hereby declare that the details provided by me in this resume are correct and I have knowingly not omitted/ misrepresented any information. I am aware that the company can use this data for verification purposes and any material inconsistency identified between the details shared above versus actual information would have a bearing on my employment, based upon company policies.
Accomplishments
Awarded Best Employee of the Quarter for outstanding performance in facility operations and compliance management.
Interests
Timeline
Deputy Manager (Facilities & Administration)
CBRE South Asia Pvt. Ltd.
11.2016 - Current
Manager
Knight Frank Property Services Pvt. Ltd.
10.2010 - 11.2016
Site Incharge
BOSCH LTD.
10.2010 - 06.2011
Housekeeping Attendant
ITC Hotel Sonar, Kolkata (The Luxury Collection)
06.2008 - 12.2009
S.S.C. - undefined
Intermediate - undefined
B.H.M.C.T. - Hotel management & catering technology, Room division management (Housekeeping)
Seedling Academy of Design Technology & Management