Rahul Trivedi

Vertical: Retail, Distribution, Apparel and Footwear

• Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services.
• Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts.
• Enabled customers to transition from legacy ERP systems to modern SaaS-based supply chain platforms, ensuring seamless adoption.
• Achieved agreed performance levels in line with customer requirements and the functional SLAs.
• Partnered with Product, Sales, and Engineering teams to ensure continuous improvement and alignment with customer needs.
• Conducted data-driven customer health analysis, using KPIs such as adoption rate, utilization trends, and business impact to proactively address risks.
• Maintained a 95%+ renewal rate for enterprise customers.
• Increased product usage by 12% through training and engagement programs.
• Have a proven track record of building and managing successful support teams in a global environment.
• Always a motivator of team and initiator of the team's career enhancement.
• Worked with the R&D team to drive enhancements in product.

• Responsible for delivery of projects in Supply Chain Domain in areas like Demand Forecasting, RM Planning, Procurement planning etc
• Created the project plan.
• Gathered the business requirements and putting in BRD.
• Coordinated with Product Team for any bespoke development.
• Performed SLA Management & Prioritization successfully.
• Worked on Customer Retention & Renewal.

• Worked in the Presales department of Supply Chain Analytics and successfully completed POC cycle of companies related to FMCG, Apparels, etc
• Helped customers from retail,FMCG,apparel divisions to choose supply chain planning solutions suited to specific business needs by offering insights into available product or service options.

Domain: Consumer Packaged Goods (CPG) - Supply Chain Management

Project : Case Fill Rate(CFR) Improvement for Modern Retail and Ecommerce customers

• Provided clients with necessary support, to manage, control, and handle end-to-end supply chain functions efficiently
• Conducted Root Cause Analysis for low distributor fill rates using Advanced Excel & drive actions for process improvements
• Ensure orders received are dispatched accurately and within specified timelines

Project Details: Authserver Project (Tax Information Network)

• Worked in collaboration with the team as an Application Developer in Authserver project for NSDL-TIN
• Reduced Defect Rate in client deliverables by performing Root Cause Analysis of issues & problems