Rahul Tyagi
Retail Showroom Manager
Ghaziabad,Uttar Pradesh
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Showroom Manager
STRROT (Shresid Interior Pvt Ltd)
2023.11 - Current
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Streamlined order processing system, reducing errors and increasing overall efficiency.
- Oversaw daily operations of showroom, ensuring clean, organized, and welcoming environment for customers.
- Implemented targeted marketing campaigns to attract new clients and increase brand awareness in local market.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on emerging market opportunities.
- Supervised inventory and placed orders to replenish low running supplies.
Sales Manager
M/S CUPPERS ENTERPRICES
2018.03 - 2023.11
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Supervisor
M/s landmark Group (Home centre) Muscat Oman
2015.10 - 2018.03
- Responsible for Annual Business Plan
- Handling Team of 30 Team members from different nationalities including EDP and COD team
- Orientation and Grooming up Team members
- Responsible for implementing the display guideline uploaded by the Dubai corporate team
- Responsible for providing all MIS reports like room tracker, K Line tracker, CKD tracker, staff productivity report, ROTA, EMI tracker etc required by the concept team
- Responsible for maximize Sales, Sales Forecasting & Promotions, Inventory Control, Consumer Behavior, Team Management, Adherence & Implementation of SOP’S, other administrative and misc operations at store level
- Monitoring competition activity & sales trends do the market survey of competitor and submit the report monthly to concept
- Coordinate with WH for daily store replenishment, track & upgrade the min max
- Responsible for all audit reports and Banking reports
- Conducting EMT uploaded by the Dubai team
- Provide new launched product feedback to inventory department
- Successfully handle the store for 35 days in absence of SM
- Monthly achiv 155% and B1G1 Achiv-188%.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Team Leader, Sales Operations
Hindware Home Retail Pvt Ltd
2012.04 - 2015.08
- Boosted team performance by implementing efficient sales strategies and techniques.
- Enhanced customer satisfaction through proactive problem-solving and consistent follow-up.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Streamlined sales processes to improve efficiency and productivity within team.
Sales Associate
Lifestyle International Pvt Ltd (Home Centre) NOIDA
2007.11 - 2012.03
- Responsible for selling furniture to individual customer
- Responsible for retailing of furniture to individual customer from booking orders till executing
- Responsible for documentation & scheduling of the after sales services
- Handling customer-grievances
- Proficiently headed store logistic and complain team of 15 members with average dispatch of 35 deliveries every day.
Education
B.Com. (Pass, Distance) - Accounts
Shobhit University
Meerut, U.P12th (Pass Regular) -
CBSC Board
10th (Pass Regular) -
CBSC Board
Skills
- P&L Management
- Inventory Management
- Organizational Management
- Customer Service
- Customer Retention
- Performance monitoring
- Logistics Oversight
- Customer Relationship Management (CRM)
- Team Leadership
- Supply chain distribution
- Supply chain logistics
- Retail Operations Management
- Logistics Management
- Inventory Control
Languages
English
Hindi
Personal Information
- Passport Number: M9366747
- Date of Birth: 06/15/86
- Gender: Male
Proficiency Forte
- Strategic Planning: Establishing the corporate strategies & budgets for achievement of set targets. fixing sales targets for sales team and corresponding revenue collection projection to the board.
- Sales and Marketing: Running sales & marketing operations, increasing sales growth and driving sales initiatives in order to achieve business goals. Identifying prospective clients, generating business from the existing clientele, thereby achieving the business targets.
- Business Development: Conducting competitor analysis & competency mapping for keeping abreast of market trends and competitor moves to achieve market share. Identifying new streams for revenue growth and maintaining relationships with customers to achieve repeat business.
- Customer Relationship Management: Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to clients’ complaints and undertaking steps for effectively resolving them. Interacting with the customers to gather their feedback regarding the product satisfaction.
- Team Management: Mentoring, training and development of the field functionaries to ensure the sales and operational efficiency. Creating and sustaining a dynamic environment that fosters the development opportunities and motivates high performance amongst the team members.
Hobbies and Interests
- Reading Books
- Traveling
Timeline
Showroom Manager
STRROT (Shresid Interior Pvt Ltd)
2023.11 - Current
Sales Manager
M/S CUPPERS ENTERPRICES
2018.03 - 2023.11
Supervisor
M/s landmark Group (Home centre) Muscat Oman
2015.10 - 2018.03
Team Leader, Sales Operations
Hindware Home Retail Pvt Ltd
2012.04 - 2015.08
Sales Associate
Lifestyle International Pvt Ltd (Home Centre) NOIDA
2007.11 - 2012.03
B.Com. (Pass, Distance) - Accounts
Shobhit University
12th (Pass Regular) -
CBSC Board
10th (Pass Regular) -
CBSC Board
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