Rahul Upadhyay
D-34, Sonestaa Silver Oak, Thubarahalli, Bengaluru
Summary
Results-driven Salesforce Consultant with 4.5+ years of experience in implementing and optimizing Salesforce solutions for various companies. Proven ability to analyze business processes, customize Salesforce to meet unique business needs, and improve overall efficiency. Skilled in designing, deploying, and managing Salesforce configurations, integrations, and data migration. Strong communication and collaboration skills, with a track record of delivering high-quality solutions that drive business growth and success. Ready to leverage expertise to help organizations maximize their Salesforce investment and achieve their business goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Engineer - Salesforce
Koch Business Solutions
08.2024 - Current
- Led the development and implementation of an in-house glass product solution for the manufacturing industry.
- Utilized Salesforce Sales, Service, Experience, Manufacturing, and B2B Commerce Cloud to optimize business processes and enhance user experience.
- Leveraged Salesforce Einstein features to drive automation, insights, and AI-driven solutions.
- Managed the full data migration from a legacy Salesforce system to a new Salesforce platform, ensuring seamless transition and minimal disruption.
- Applied Agile project management methodologies to streamline workflows and improve overall project efficiency.
- Collaborated with cross-functional teams to evaluate and enhance existing solutions, ensuring compatibility and performance.
- Analyzed and translated business requirements into effective technical solutions, ensuring alignment with organizational goals.
- Designed and implemented robust, scalable, and API-driven solutions to support business needs.
- Delivered high-quality, unit-tested systems on time, meeting customer expectations and specifications.
Consultant
Deloitte
10.2021 - 08.2024
- Participated in the Discovery phase, acquiring a comprehensive understanding of business operations and their specific requirements
- Contributed to the Design phase, providing input on effort estimation in line with business needs
- Maintained ownership for code review processes, ensuring adherence to established standards
- Collaborated closely with functional teams and clients to gather necessary information for user stories and defect resolution
- Fostered robust client relationships through consistent communication and project updates, resulting in long-term partnerships and repeat business
- Engaged with the TMT industry, focusing on Field Service Lightning (FSL) cloud
- Provided technical support to fellow developers, resolving queries and facilitating knowledge sharing
- Partnered with stakeholders to gather requirements and design solutions
- Played a key role in the maintenance of applications during the hyper care phase, ensuring seamless functionality while fixing critical P1 bugs on time
- Implemented Agile project management methodologies to streamline workflows and enhance efficiency
- Developed comprehensive technical documentation for all projects, and conducted knowledge transfer (KT) sessions to effectively onboard new team members and facilitate smooth transitions
- Assisted in preparing technical documentation and spearheaded development of Proof of Concepts (POCs) on dynamic prices for non-standard products and PDFButler to generate quote
- Gained hands-on experience with Salesforce.com and CPQ, enhancing operational efficiency
- Managed large-scale data migration involving millions of records across standard price, price multiplier, record translation, picklist value translation and commission
- Worked on Apex classes, product rules, pricing rules, and quote generation using PDFButler
- Conducted deployment using GitHub and Azure DevOps, reviewing PRs for fellow developers
System Engineer
Eternus Solutions(Now InfoBeans)
08.2020 - 10.2021
- Developed comprehensive technical documentation for all projects, and conducted knowledge transfer (KT) sessions to effectively onboard new team members and facilitate smooth transitions
- Evaluated the technical requirements necessary for project implementations
- Developed and tested Proof of Concepts (POCs) for record-triggered, scheduled flows and Skill-Based Routing
- Developed complex triggers and utilized batch Apex to enhance process automation
- Implemented Lightning Web Components (LWC) for Pricing Agreement functionalities
- Maintained a test class coverage exceeding 90%, ensuring high standards of code quality
- Designed and executed intricate Salesforce flows to optimize business processes
- Contributed to the enhancement of Sales and Service Cloud capabilities
- Uphold coding best practices to ensure the development of secure, efficient, and maintainable code
- Oversaw large-scale data migration projects, managing the accurate transfer of millions of records across various entities
- Developed proficiency in Apex classes, triggers, LWC, complex flows, and Omni Channel solutions
- Managed code deployments using GitHub and Azure DevOps, including the review of pull requests from team members to maintain coding standards and collaboration
- Conducted thorough analysis and provided detailed effort estimates for development projects
- Liaised with the Engagement Manager to ensure clarity and alignment on project requirements
- Led the development initiatives to meet specified project requirements accurately
- Executed data migration strategies efficiently to ensure seamless data integration and system functionality
- Delivered essential support during the hyper-care phase to maintain system stability and address critical issues promptly
- Actively engaged in deployment activities, contributing to streamlined and successful project launches
- Compiled and maintained detailed implementation documents to ensure continuity and compliance throughout the project lifecycle
- Utilized Workflow, Process Builder, Flow, and Triggers for process automation
- Implemented REST API integrations to enhance system connectivity and functionality
- Oversaw security setups to ensure robust data protection and compliance
- Prepared detailed technical documents to support development and deployment processes
- Facilitated deployment processes and managed data imports to maintain system efficacy
- Developed and maintained solutions within Sales Cloud and Service Cloud environments
- Addressed and resolved issues using Pardot and Conga, enhancing marketing and document generation functionalities
Education
BE - Computer Science
Visveswaraya Technological University
Bengaluru08.2020
Skills
- Salesforce Configuration
- Flows
- Synchronous Apex
- Asynchronous Apex
- Trigger
- Integration
- CTI Integration
- LWC
- CPQ
- Einstein AI
- Data Migration
- Deployment
Software/Products
- Visual Studio
- Data Loader
- Workbench
- Salesforce Inspector
- Postman
- Microsoft Excel
- Notepad ++
Certification
- Salesforce Certified Associate
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Data Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Application Architect
- Salesforce Certified AI Associate
- Salesforce Certified AI Specialist
Accomplishments
- Spot Award, Deloitte
- Applause Award, Deloitte
- TechFiesta Award, Koch Buisness Solutions
Hobbies and Interests
- Trekking and Hiking
- Bike Trips
- Guitarist
- Swimming
Timeline
Software Engineer - Salesforce
Koch Business Solutions
08.2024 - Current
Consultant
Deloitte
10.2021 - 08.2024
System Engineer
Eternus Solutions(Now InfoBeans)
08.2020 - 10.2021
- Salesforce Certified Associate
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Data Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Application Architect
- Salesforce Certified AI Associate
- Salesforce Certified AI Specialist
BE - Computer Science
Visveswaraya Technological University
Similar Profiles
Onkar MateOnkar Mate
BI Developer at Koch Business Solutions IndiaBI Developer at Koch Business Solutions India
MANIKANTASWAMY MANIMANIKANTASWAMY MANI
Payment Specialist at Koch Business SolutionsPayment Specialist at Koch Business Solutions
Hemanth Sai Kiran KunapareddyHemanth Sai Kiran Kunapareddy
Billing Analyst at Koch Business SolutionsBilling Analyst at Koch Business Solutions