Rahul Uppal
Senior Support Consultant
Zirakpur
Summary
Knowledgeable for Senior Support Consultant with solid foundation in providing top-tier support solutions. Known for effectively resolving complex issues and enhancing customer satisfaction. Demonstrates effective problem-solving and communication skills
Overview
9
9
years of professional experience
3
3
Languages
Work History
Senior Support Consultant
Basware
04.2025 - Current
- Engages in the project handover process to identify and report any deficiencies in deliverables or quality.
- Being a part of Senior assistance group, I take responsibility for complex tickets by giving assistance to the consultant on case tasks.
- Efficiently manages queue management responsibilities.
- Provides training and support to new hires to enhance their skills, leading to a substantial reduction in their onboarding period.
- Dedicatedly works on cases and incidents for our diamond customers: Fresenius Medical Care, American Chemical Society, First Group of America, and Brand Industrials.
Support Consultant
Basware
09.2021 - 03.2025
- Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
- Dedicatedly works on cases and incidents for our premium and VIP customers: Fresenius Medical Care, American Chemical Society, First Group of America.
- Engages in the project handover process to identify and report any deficiencies in deliverables or quality.
- Is responsible for resolving cases and incidents.
Associate Support Consultant
Basware
09.2019 - 09.2021
- Worked on customer cases and incidents, provided them support over Teams sessions, and resolved internal application issues.
- Given Trainings to the new joinees.
- Handled queue management responsibility.
- Assists junior team members by serving as their assigned buddy to help with upskilling
Customer Executive
Intelenet Global Service Ltd., Mohali, Punjab
06.2016 - 08.2017
- Resolve customer queries and raise service requests with the help of company-provided data.
- Managed over 150 customer calls per day.
Education
Master of Computer Applications - Computer Science
Indira Gandhi National Open University
New Delhi 04.2001 -
Master of Science - Computer Science
Punjab University
Chandigarh 04.2001 -
Timeline
Senior Support Consultant
Basware
04.2025 - Current
Support Consultant
Basware
09.2021 - 03.2025
Associate Support Consultant
Basware
09.2019 - 09.2021
Customer Executive
Intelenet Global Service Ltd., Mohali, Punjab
06.2016 - 08.2017
Master of Computer Applications - Computer Science
Indira Gandhi National Open University
04.2001 -
Master of Science - Computer Science
Punjab University
04.2001 -
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