Rahul Verma
New Delhi
Summary
I strive to work for an organization, where I can prove my capabilities and also improve my knowledge and skill set. My goal is not only to excel in my assigned job but also to become an immediate asset to the organization.
A competent professional with an overall experience of 8 years in Telecom I.T Industry. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Shift Lead (Senior Technical Member)
Mavenir
08.2020 - Current
- Working as Shift lead to provide the service, system availability of SMSC and CP services for Bharti- Airtel for PAN India.
- Application Nodes – ABMS (Airtel Bulk Message Service) and Spam Shield (Spam Protection)
- RESPONSIBILITIES – Alarm monitoring , Reporting and issue handling on daily bases, application patch upgrade, resolving customer different quires , managing team and troubleshoot the system error .
- Handling Messages P2A and A2P Flow (MO/MT).
- Logs Analysis for Any Issue in Message Delivery from SMSC .
- Work on Production Server.
- Integration of VMN (Virtual Mobile Number) and CP (Content Provider).
- Sender-id Configuration for Messages .
- Hands on Experience on HP-SM (Ticketing Tool) For Interacting With Other Mavenir Tools
- Use of MMT (Mobile Messaging Tool)
- Checking network issues with on-site team and capturing trace on live scenario too check the problematic issue .
- Daily Report Preparation for All the Nodes Undertaken.
Support Engineer
Magna Infotech
08.2019 - 08.2020
- ABMS: ABMS (Airtel Bulk Message Service) works as a SMSC and CP to manage the traffic of Messages
- Application Nodes – ABMS (Airtel Bulk Message Service)
- Handling Messages P2A and A2P Flow (MO/MT)
- Logs Analysis for Any Issue in Message Delivery from SMSC
- Work on Production Server
- Integration of VMN (Virtual Mobile Number) and CP (Content Provider)
- Sender-id Configuration for Messages
- Hands on Experience on HP-SM (Ticketing Tool) For Interacting With Other Mavenir Tools
- Use of MMT (Mobile Messaging Tool)
- Routine Health Check and Application Monitoring
- Checking network issues with on-site team
- Daily Report Preparation for All the Nodes Undertaken
System Engineer
Sampark software Solutions PVT LTD
07.2017 - 08.2019
- MB: MB (Message Broker) works as a Mediator between SMSC and CP (Content provider) to manage the traffic of Revenue and Non-Revenue Message
- Responsibilities
- Working as L1 support engineer to provide the service, system availability of MB with SMSC and CP services for Bharti- Airtel for PAN India
- Application Nodes – MB (Message Broker
- RESPONSIBILITIES –
- Handling Messages P2A and A2P Flow (MO/MT)
- Logs Analysis for Any Issue in Message Delivery from SMSC and CP
- Work on Production Server
- Integration of LA (Large Account) and CP (Content Provider)
- Short Code Configuration for Messages Like 121,139
- Hands on Experience on MAXIT (Ticketing Tool) For Interacting With Other IBM Teams and Business
- Routine Health Check and Application Monitoring
- Daily Report Preparation for All the Nodes Undertaken
System Engineer
IBM India Pvt ltd.
01.2016 - 07.2017
- NDS: NDS (Network directory Server) implement the subscriber directory in a database with a hierarchical tree like structure
- In the tree structure each node is an entity which has a predefined structure containing related attribute
- These entries together form the directory which is also referred to as directory information base (DIB).The structure DIB is shown by the directory information tree (DIT).the subscriber directory would contain information that would enable the sdp component to discover and deliver various services
- Responsibilities
- Monitoring the servers and regularly checking logs to identify issues
- We are creating, updating, and deleting the profile of the customer like-email id, Name etc
- We are updating millions of data with the help of LDAP Query (milliseconds)
- Having knowledge of ticketing tool like MaxIT, Service Now
- Exposure to client interaction and 24X7 support
- Perform the Health Check of Linux Servers
- Preparation of Reports and Deliver with Stakeholders on daily/weekly and monthly basis
- Handle the Troubleshooting for raised Trouble Ticket and issues
- Coordination with n no
- Of teams
Education
B.Tech -
Punjab Technical University
01.2014
Skills
- UNIX
- Linux
- SQL
- Docker
- Kubernetes
- Windows
- VAS product SDP
- NDS
- ABMS
- MaxIT
- Cyber Ark
- ServiceNow
- HP-SM
- MMT
- GRAFANA
Accomplishments
- Redhat Certified System Administrator
- Aerospike AS102 Administration and Operations
Disclaimer
I hereby declare that the Information given above is true to the best of my knowledge.
Hobbies and Interests
Travelling
Personal Information
- Father's Name: Ashok Verma
- Date of Birth: 04/04/92
- Gender: Male
- Marital Status: Married
Timeline
Shift Lead (Senior Technical Member)
Mavenir
08.2020 - Current
Support Engineer
Magna Infotech
08.2019 - 08.2020
System Engineer
Sampark software Solutions PVT LTD
07.2017 - 08.2019
System Engineer
IBM India Pvt ltd.
01.2016 - 07.2017
B.Tech -
Punjab Technical University
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