Rahul Verma
Bangalore
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Manager
Bangalore local pub & grub
Bangalore
01.2024 - Current
- Oversaw daily operations, maintaining efficiency and quality standard.
- Developed and implemented strategic plans to achieve company objectives.
- Conducted performance reviews for team members.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
Assistant Manager
Bangalore local pub & grub
Bangalore
07.2023 - 01.2024
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Conducted regular meetings with staff members to discuss goals and objectives for upcoming weeks and months.
- Created menus, special offers and promotions to attract customers and boost revenue.
- Inspected dining and serving areas for cleanliness and proper setup.
Floor Supervisor
The Next Chapter
Bangalore
06.2022 - 06.2023
- Taught junior employees proactive strategies to meet operational and sales goals.
- Prepared and led staff training and instruction.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Senior Captain
Bond Resto Bar
Bangalore
08.2021 - 01.2022
- Greet and welcome guests promptly in a warm and friendly manner.
- Assist guests with table reservations.
- Ensure guests are serviced within the specified time.
- Good knowledge of menu and presentation standards.
- Able to answer any questions regarding the menu and assist with menu selections.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Conducts monthly inventory checks on all operating equipment and supplies.
Captain
Xoox
Bangalore
08.2019 - 03.2020
- Monitored the quality of food preparation and presentation before serving to customers.
- Ensured a smooth flow of service in the restaurant.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Calculated charges, issued table checks, and collected payments from customers.
Captain Waiter
Tilt Gastro Lounge
Bangalore
05.2017 - 04.2019
- Monitored the quality of food preparation and presentation before serving to customers.
- Ensured a smooth flow of service in the restaurant.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided assistance to kitchen staff when needed during peak hours or special events.
- Calculated charges, issued table checks, and collected payments from customers.
Education
High School Diploma -
Shri Guru Ram Rai Public School
Dehradun06-2012
Skills
- Team leadership
- Time management
- Decision-making
- Staff management
- Inventory management
- Vendor management
- Staff training and development
- Sales management
Languages
Hindi
First Language
English
Advanced (C1)
C1
PERSONAL PROFILE
- Name : Rahul Verma
- Date of Birth : 03-08-1995
- Father's Name : Raj Bahadur
- Mothers Name : Meena Verma
- Nationality : Indian
- Gender : Male
- Marital Status : Unmarried
Timeline
Manager
Bangalore local pub & grub
01.2024 - Current
Assistant Manager
Bangalore local pub & grub
07.2023 - 01.2024
Floor Supervisor
The Next Chapter
06.2022 - 06.2023
Senior Captain
Bond Resto Bar
08.2021 - 01.2022
Captain
Xoox
08.2019 - 03.2020
Captain Waiter
Tilt Gastro Lounge
05.2017 - 04.2019
High School Diploma -
Shri Guru Ram Rai Public School
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