Rahul Vp
Customer Service and Risk Investigator Professional
Jubilee Hills,TG
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
4
4
Languages
Work History
CS Associate
Amazon
09.2022 - 02.2025
- An American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence
- Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries
- Take appropriate actions to identify and help minimize Amazon's financial, legal, and reputational risk
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Store Manager
Brand Buy
02.2018 - 02.2020
- Brand Buy is International Brands Showcase, The company offering discerning clientele an unparalleled shopping experience in B2B and B2C
- Day-to-day supervision of retail outlets, including, staff and resources management
- Dealing with customer queries and complaints, overseeing pricing and stock control, maximizing profitability
- Implementing marketing plan
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Contact : -: Abdul Vahab A 9745162600
Education
Intermediate (Plus Two) - Commerce
St Joseph HSS
Mathilakam, KeralaBachelor of Commerce - Computer Application
Mets College of Advanced Studies
Mala, KeralaPost Graduate Diploma in Management - Marketing & Finance
Dhruva College of Management
Skills
Department Management
Internship
A Study on Social media marketing strategies Adopted by Blitz Jobs, 06/01/21, 07/01/21, To understand the strategies adopted by Blitz Jobs On social media. Calling to the respective HR's Clients, building a relationship, and understanding the requirement. According to the study it was found out that promotion through social media marketing was the most effective in creating brand awareness for the company's products and services.
- A Study on Social media marketing strategies Adopted by Blitz Jobs, To understand the strategies adopted by Blitz
- Jobs On social media
- Calling to the respective HR's Clients, building a relationship, and understanding the requirement
- According to the study it was found out that promotion through social media marketing was the most effective in creating brand awareness for the company's products and services.
Timeline
CS Associate
Amazon
09.2022 - 02.2025
Store Manager
Brand Buy
02.2018 - 02.2020
Bachelor of Commerce - Computer Application
Mets College of Advanced Studies
Post Graduate Diploma in Management - Marketing & Finance
Dhruva College of Management
Intermediate (Plus Two) - Commerce
St Joseph HSS
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