Rahul Yadav
Mumbai
Summary
Hospitality leader with 20 years of experience in luxury hotels and resorts, focusing on P&L management, revenue growth, and operational excellence. Demonstrated success in enhancing guest satisfaction and developing high-performance teams across India and the Middle East. Skilled in business development, hotel leasing, and strategic partnerships to boost brand presence and profitability. Expertise in overseeing pre-opening operations, budgeting, marketing, sales, staffing, and compliance with hotel licensing requirements.
Overview
23
23
years of professional experience
Work History
Business Development Head, Liaison & Operations Head
The Machan Resort LLP
Lonavala
04.2026 - Current
- Spearheaded business development initiatives to increase market share and enhance brand visibility.
- Leading liaison activities with government bodies, tourism boards, and corporate partners to ensure smooth approvals, compliance, and strategic collaborations.
- Negotiated and finalised hotel leasing agreements to strengthen portfolio presence.
- Structuring and managing management contracts with third-party operators to ensure brand consistency and profitability.
- Designing and overseeing revenue share models to maximize ROI for stakeholders.
- Driving operational excellence across rooms, F&B, spa/wellness, and guest services.
- Developing new revenue streams through corporate tie-ups, travel agency alliances, and digital platforms.
- Strengthening vendor, supplier, and wellness brand partnerships.
- Implemented innovative sales and marketing campaigns to increase occupancy and direct bookings.
- Coaching leadership teams to deliver consistent guest satisfaction and operational efficiency.
- Led strategic planning initiatives, resulting in a 15% increase in annual revenue and market expansion.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Continuously monitored and evaluated operational performance, feeding back to key stakeholders for ongoing project growth.
- Developed and implemented strategic operational policies to enhance company delivery against best practice targets.
- Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
- Managed a team of over 50 employees, fostering a culture of innovation and continuous improvement.
General Manager Operations
The Machan Resort LLP
Lonavala
11.2023 - 03.2026
- Directed end-to-end operations across rooms, F&B, spa/wellness, and guest services.
- Prepared annual budgets and implemented strategies to achieve financial targets consistently.
- Monitored and improved guest satisfaction scores, ensuring performance above brand benchmarks.
- Led strategic planning to enhance guest experience, operational efficiency, and revenue growth.
- Managed P&L, cost control, and financial reporting with focus on profitability.
- Built and coached cross-functional teams; implemented training programs for service excellence.
- Strengthened vendor/supplier partnerships and ensured compliance with standards.
- Spearheaded marketing initiatives to increase occupancy and direct bookings.
- Streamlined customer service operations, significantly improving response times and customer satisfaction ratings.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
General Manager Operations
Renest Hotels & Resort
Shirdi
09.2020 - 11.2023
- Directed hotel operations across rooms, F&B, and guest services with strict adherence to brand SOPs.
- Prepared and executed annual budgets, achieving revenue and profitability goals.
- Monitored guest satisfaction scores and implemented service improvements to exceed expectations.
- Oversaw channel management, distribution, and guest satisfaction programs.
- Achieved 40% YoY growth in corporate banquet sales through innovative sales strategies.
- Led pre-opening vendor coordination, fit-out activities, and operational readiness.
- Ensured financial performance through cost control, P&L management, and revenue optimization.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
Director of Wellness & Sales
Pullman & Novotel
New Delhi Aerocity
10.2018 - 09.2020
- Managed sales across a 670-room dual-branded international property.
- Owned sales budgeting, P&L reporting, and monthly revenue targets.
- Developed group/corporate promotions with Rooms & Marketing teams.
- Led and motivated the sales force, optimizing spend-to-ROI.
- Led team by example to align objectives with overall organisational strategy.
- Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.
- Planned training programme to expand team skills and drive performance.
- Developed and maintained strategic partnerships with key industry players, enhancing business networking and collaboration.
- Kept organisation in compliance with regulations and internal requirements.
Director of Wellness & Rooms
JW Marriott
New Delhi Aerocity
08.2016 - 10.2018
- Oversaw rooms division, spa, and wellness operations.
- Controlled departmental budgets and payroll while maximizing revenue.
- Designed and delivered training programs for new hires and managers.
- Led team by example to align objectives with overall organisational strategy.
- Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.
- Planned training programme to expand team skills and drive performance.
- Developed and maintained strategic partnerships with key industry players, enhancing business networking and collaboration.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Controlled expenses and allocated financial resources to reach budget goals.
Assistant Director Wellness & Recreation
Four Seasons Hotel
Bahrain Bay
08.2014 - 07.2016
- Supported opening of the company's 2nd largest spa; promoted within 9 months.
- Developed pre-opening budgets, SOPs, staffing, and training calendars.
- Managed 52-member team across spa, fitness, lifeguard, and recreation units.
- Monitored staff performance and developed improvement plans.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Chaired meetings, presenting reports and updates to keep team members informed and engaged.
- Helped manage budget, tracking expenditure to keep expenses within budget.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
Assistant Wellness & Health Club Manager
Four Seasons Hotel
Mumbai
03.2010 - 10.2014
- Directed spa, gym, pool, and wellness services.
- Increased membership uptake through innovative promotions.
- Conducted training needs analysis and cost control.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Managed club budgets, meticulously tracking expenditures and income to maintain financial stability.
- Analysed customer feedback to identify areas for improvement, enhancing overall satisfaction and retention rates.
- Coordinated with vendors and suppliers to secure high-quality products and services at competitive prices.
- Updated club policies and procedures to reflect changing legal requirements and industry best practices.
Spa & Recreation Executive
JW Marriott
Mumbai
06.2003 - 08.2010
- Managed scheduling of spa operations staff and facilitated guest services effectively.
- Assisted in the introduction of promotions aimed at increasing revenue and ensured compliance with standard operating procedures.
- Monitored operational processes to ensure alignment with targets and forecasts.
- Supported the development of strategies and policies that addressed organisational needs and implemented necessary improvements.
- Reviewed reports and recommendations from subordinate leaders to inform decision-making.
- Evaluated departmental performance and contributed to enhancements in key operations.
- Oversaw expense control and financial resource allocation to meet budgetary goals.
- Selected spa products to enhance guest experience.
- Promoted health club memberships to increase participation.
- Designed wellness programmes tailored to guest requirements.
Education
Bachelor of Business Administration - Accounting
Mumbai University
Mumbai, IN-MH01-2000
Skills
- MS Office Suite (Excel, Word, PowerPoint)
- MS Teams
- Outlook
- PMS & Channel Manager Systems
- Spa Reservation Software
- AI Applications in Hospitality
Accomplishments
- Increased corporate banquet sales by 40% YoY.
- Successfully managed multiple pre-opening projects (hotels & spas).
- Built spa & wellness divisions into high-performing profit centres.
- Consistently achieved budget targets and improved guest satisfaction scores.
- Expanded business development initiatives through hotel leasing, management contracts, and revenue share models.
Languages
English
Hindi
Marathi
Arabic
Websites, Portfolios and Profiles
linkedin.com/in/rahul-yadav2a3b1263
Timeline
Business Development Head, Liaison & Operations Head
The Machan Resort LLP
04.2026 - Current
General Manager Operations
The Machan Resort LLP
11.2023 - 03.2026
General Manager Operations
Renest Hotels & Resort
09.2020 - 11.2023
Director of Wellness & Sales
Pullman & Novotel
10.2018 - 09.2020
Director of Wellness & Rooms
JW Marriott
08.2016 - 10.2018
Assistant Director Wellness & Recreation
Four Seasons Hotel
08.2014 - 07.2016
Assistant Wellness & Health Club Manager
Four Seasons Hotel
03.2010 - 10.2014
Spa & Recreation Executive
JW Marriott
06.2003 - 08.2010
Bachelor of Business Administration - Accounting
Mumbai University