Hi, I’m
Rahul Chaturvedi
Sr. Application Support Engineer
Ghaziabad
Languages
Hindi
Advanced (C1)
English
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Telugu
Elementary (A2)
Summary
Dedicated versatile professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with over 7 years of experience in Customer Service, Sales, Inbound Upselling & Technical (Voice & Non-voice). Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
years of professional experience
Skills
- Python Basics
- Linux Basics (Kali & Parrot)
- Windows & MAC Specialist
- Routers Configuration & Setup
- Wireless Networks & Printers
- Windows Server Knowledge
- VMWare Functionalities
- Freshdesk & Atlassian JIRA
- Website Development
- Website Builder
- Rest APIs & Webhooks
- Network Security
Work History
Crystal Televentures Pvt Ltd (AfterShip)Noida
Sr. Application Support Engineer
02.2022 - Current
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed over 50 customer issues every day globally.
- Increased quality & chat etiquette for all teams.
- Handled customers over Chat (Crisp), Email (Freshdesk) & Voice (Zoom & Google Meet).
- Promoted as SME (Probation) on 12th July 2022 due to constant highest performance & quality score (100%).
Tech Mahindra (Netgear)Noida
Sr. Associate Technical Support - L2
12.2021 - 02.2022
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Handled Networking Issues for over 6 countries round the clock over voice & remote support.
- Proved successful working within tight deadlines and afast-paced atmosphere.
WhiteHat Jr.Noida
Sales Manager
09.2021 - 11.2021
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Handled a team of 6 TLs with 15 Agents in each team.
WNS (Google Ads)Gurgaon
Sr. Associate - Ops
05.2021 - 09.2021
Job overview
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
CyberVoice SolutionsNew Delhi
Team Leader
02.2019 - 04.2021
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Handled a Team of 26 Agents (15 Sales, 5 Support, 5 SME & 1 Networking Support Tech)
- Promoted as an Assistant Manager in March 2020 due to delivery of Customer Satisfaction Rate & Increased Company Revenue in Sales.
Dial for IT SolutionsNew Delhi
Technical Advisor (L1)
06.2015 - 12.2018
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted as an SME on December 2016.
- Promoted as a Team Leader on June 2017.
Education
Swami Vivekananda Subharti University, Meerut, U.P.
Masters in Computer Applications from Pursuing
12.2023
Swami Vivekananda Subharti University, Meerut, U.P.
Bachelor Of Computer Applications from Computer Programming
12.2018
Sarvoday Inter College, Deoria, U.P.
12th from Non-Medical (MPC)
05.2015
Vidya Bharti School, New Delhi, India
10th
05.2009
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