Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Support Causes and Interests
Timeline
Generic
RAHULESH RAMAN

RAHULESH RAMAN

Bangalore

Summary

Seasoned technology operations leader with more than 2 decades of global experience in Product Support, NOC Operations, and Incident Management, including 15 years in strategic leadership roles with Movius.ai, [24]7.ai, Huawei Telecommunications, and TATA Teleservices.

Renowned for transforming operations through ITIL-driven frameworks, workflow innovation, and scalable support strategies that deliver resilience, agility, and exceptional customer experience. Proven success in reducing MTTR, achieving industry-leading SLA compliance, and cultivating high-performance teams to sustain mission-critical environments. Adept at harnessing advanced tools and process innovation to enable seamless support, proactive issue resolution, and business continuity. Passionate about driving next-generation NOC and service delivery functions that integrate technology, people, and processes to unlock measurable business impact.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Support Head ( EMEA & APAC )

Movius.ai
07.2023 - Current
  • Directed support strategy and business enhancements, ensuring seamless service delivery and operational efficiency.
  • Managed support teams for leading global banks, driving swift investigation and resolution of issues with Movius.ai’s MultiLine app.
  • Designed and implemented internal and external processes, ensuring strict adherence to SLAs and OLAs for compliance.
  • Led client engagements and escalations, including weekly reviews, MBRs, and QBRs, strengthening customer relationships and service performance.

Senior NOC Manager

[24]7.ai
07.2016 - 06.2023
  • Led Incident Management operations in alignment with ITIL standards, ensuring streamlined processes and SLA compliance.
  • Drove incident lifecycle management using JIRA, overseeing Sev-1/Sev-2 cases, escalations, and detailed RCAs.
  • Served as SPOC for NOC incident process management, driving continuous improvement and stakeholder communication.
  • Managed critical operations including incident, change, and problem management, alongside proactive alarm monitoring.
  • Directed and managed resource planning and team leadership, including recruitment up to manager level and mentoring L0–L2 teams.

GNOC Manager/ Service Delivery and Assurance Manager (MTN.NET Africa Project)

HUAWEI Telecommunications (I) Pvt. Ltd
07.2013 - 06.2016
  • Managed all verticals of Global NOC via FCAPS philosophy

Executive Manager (TATA SPOC) at Huawei NOC

TATA Teleservices Ltd
12.2005 - 06.2013
  • Directed end-to-end NOC solutions for Huawei, ensuring alignment with TATA’s operational standards.
  • Resolved critical RAN and BSS faults as part of the CDMA RAN TAC team, safeguarding network stability.
  • Managed CDMA network operations on Motorola equipment, ensuring fault rectification and operational efficiency.
  • Streamlined vendor–NOC collaboration between Huawei and TATA, enhancing processes and service outcomes.
  • Delivered technical support for RAN-BSS systems, reducing downtime and improving service quality.
  • Played a key role in maintaining network reliability and compliance across TATA’s telecommunications infrastructure.

Sr. Engineer (Networks)

H.F.C.L. INFOTEL Ltd
07.2003 - 12.2005
  • Worked as Node Manager responsible for handling 3 to districts landline connections
  • Handled ISDN / Leased Lines as Network Engineer for 'Connect' enterprise customers

Education

Bachelor of Technology - Elect. & Comm.

Kurukshetra University
Kurukshetra
06.2002

Skills

  • Telecom support management / NOC operations
  • Alarm monitoring and change management
  • Process development and SOP oversight
  • Escalation and Problem resolution
  • Service desk and incident response
  • SLA and MTTR
  • Service delivery experience
  • Continuous improvement initiatives
  • Organizational and prioritization skills
  • Leadership and teamwork
  • Attention to detail
  • Team building and resource optimization
  • People management strategies
  • Results orientation

Certification

  • ITIL@2011 FOUNDATION V3 Certification
  • ITIL@2011 INTERMEDIATE Certification

Personal Information

Date of Birth: 02/27/81

Languages

English
First Language

Support Causes and Interests

  • Voluntary participation in CSR activities
  • Mentoring and coaching underprivileged girl students from engineering streams

Timeline

Support Head ( EMEA & APAC )

Movius.ai
07.2023 - Current

Senior NOC Manager

[24]7.ai
07.2016 - 06.2023

GNOC Manager/ Service Delivery and Assurance Manager (MTN.NET Africa Project)

HUAWEI Telecommunications (I) Pvt. Ltd
07.2013 - 06.2016

Executive Manager (TATA SPOC) at Huawei NOC

TATA Teleservices Ltd
12.2005 - 06.2013

Sr. Engineer (Networks)

H.F.C.L. INFOTEL Ltd
07.2003 - 12.2005

Bachelor of Technology - Elect. & Comm.

Kurukshetra University

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RAHULESH RAMAN