RAHUL KUMAR
Haridwar
Summary
Dynamic Senior Customer Executive with a proven track record at MIKO, adept at resolving complex technical issues and chargeback cases. Leveraging strong communication and solution-driven skills, I excel in enhancing customer satisfaction and fostering positive relationships, ensuring compliance with industry regulations while effectively managing financial transactions.
Overview
6
6
years of professional experience
Work History
Senior customer executive
MIKO
11.2023 - 01.2025
- Handled technical issues of the product, including logistics cases.
- Also handled chargeback cases.
Sr. Executive C.S.
iEnergizer
Vegas
01.2019 - 11.2022
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer need and resolving concern.
- Maintained positive customer relations by addressing problem head on and implementing successful corrective actions.
- Proven ability to handle complex financial transactions, resolve customer inquiries, and promote financial products effectively.
- Demonstrated a commitment to adhering to all banking regulations, policies, and procedures to ensure the security and confidentiality of customer information.
- Worked in different deptt. Of Vegas process such as HRF, QCI and Customer Service.
Sr. TSE
PANTEL COMMUNICATION PVT .LTD
Dehradun
Lead generation executive
Dab Hand Pvt. Ltd
Education
B.COM -
Jaipur Manipal University
Jaipur01.2025
Diploma in Mechanical Engineering -
Alpine Institute of Technology
Dehradun01.2014
Intermediate -
NIOS
01.2010
High School -
Kendriya Vidyalaya
Haridwar01.2006
Skills
- Patience
- Empathy
- Understanding
- Strong communication skills
- Time management
- Solution driven approach
Self Declaration
I hereby declare that all the information given above is true and complete to the best of my knowledge.
Software Proficiency - Office Suite
MS-Office (Word, Excel, PowerPoint)
Personal Information
- Father's Name: Shri. Nagendra Prasad Singh
- Date of Birth: 03/27/91
Timeline
Senior customer executive
MIKO
11.2023 - 01.2025
Sr. Executive C.S.
iEnergizer
01.2019 - 11.2022
Sr. TSE
PANTEL COMMUNICATION PVT .LTD
Lead generation executive
Dab Hand Pvt. Ltd
B.COM -
Jaipur Manipal University
Diploma in Mechanical Engineering -
Alpine Institute of Technology
Intermediate -
NIOS
High School -
Kendriya Vidyalaya