WORD
RAHUL KUMAR ROUT
AIRLINE GROUND STAFF
BHUBANESWAR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Successful CUSTOMER SERVICE EXECUTIVE with 05 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Guest Service Assistant
AirAsia Berhad
05.2024 - Current
- MAINTAIN HIGHEST LEVEL OF SAFETY , SECURITY & SERVICE STANDARDS FOR GROUND OPERATIONS.
- ENSURE DAILY OPERATIONS AT CHECK-IN COUNTER, BOARDING GATE, ARRIVAL , RAMP ETC.
- MONITOR STAFF MOVEMENT & MANTAIN DISCIPLINE AT WORKPLACE.
- HANDLE PASSENGERS COMPLAINTS WITH MY PROBLEM-SOLVING SKILLS.
Supervisor
INDOTHAI BHUBANESWAR PVT.LTD.
04.2023 - 04.2024
RESPONSIBILITIES
- Counter In-charge.
- Look after all shifts.
- Back office work.
- Passenger handling.
- Make roster.
Customer Agent
AIASL
07.2021 - 04.2023
RESPONSIBILITIES
- Handling shift as a Counter Controller.
- Making tickets for guest as a reservation officer.
- Check in and issue boarding pass to the guest.
- Resolve guest issues and fulfill guests need
- All activities in RAMP
ACHIVEMENTS
- Received TOP ANCILLARY PERFORMER from AIR ASIA INDIA.
- Certified LIR license holder.
- Qualified DG CAT-10.
Customer Service Executive
JANUS AVIATION PVT.LTD
12.2019 - 07.2021
- Reservation of passengers Ticket
- Check in and issue boarding pass
- Resolve guest issues and fulfill guests need
- Boarding passengers to aircraft
- All activities in RAMP
Education
Bachelor of Science - INFORMATION TECHNOLOGY AND MANAGEMENT
NIIS INSTITUTE oF INFORMATION SC. & MANAGEMENT
BHUBANESWAR, INDIA 06.2016 - 05.2019
DIPLOMA - HOSPITALITY, TRAVEL AND CUSTOMER SERVICES
FRANKFINN AVIATION SERVICES PRIVATE LIMITED
BHUBANESWAR 06.2018 - 08.2019
Skills
ABLE TO WORK IN SHIFT
SOFT SPOKEN AND ABLE TO UNDERSTAND CUSTOMER NEEDS
ABLE TO RESOLVE CUSTOMERS QUERIES
CUSTOMER ORIENTED
COMPUTER SKILLS
CUSTOMER SERVICE
COMPLAINT HANDLING
RESERVATION MANAGEMENT SYSTEM
SHIFT MANAGEMENT
TEAMWORK
OFFICE ADMINISTRATION
MULTITASKING
Software
EXCEL
POWER POINT
Certification
TOP ANCILLARY PERFORMER FROM AIR ASIA INDIA
HOBBIES
- I LIKE TO PLAY CRICKET, BADMINTON AND VOLLEY BALL.
- I LIKE TO SING SONG.
- I LIKE TO TRAVELL IN MY FREE TIME TO NEW PLACES AND I ENJOY WHILE INTERACTING WITH DIFFERENT PEOPLE.
Timeline
Guest Service Assistant
AirAsia Berhad
05.2024 - Current
Supervisor
INDOTHAI BHUBANESWAR PVT.LTD.
04.2023 - 04.2024
Customer Agent
AIASL
07.2021 - 04.2023
Customer Service Executive
JANUS AVIATION PVT.LTD
12.2019 - 07.2021
DIPLOMA - HOSPITALITY, TRAVEL AND CUSTOMER SERVICES
FRANKFINN AVIATION SERVICES PRIVATE LIMITED
06.2018 - 08.2019
Bachelor of Science - INFORMATION TECHNOLOGY AND MANAGEMENT
NIIS INSTITUTE oF INFORMATION SC. & MANAGEMENT
06.2016 - 05.2019
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