Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rahul Kumar Singh

Bangalore

Summary

Experienced Manager with 4 years of experience managing company portfolio of agency partners receiving managed services. Developed lead generation targets, provided constant support to clients in developing business strategies and maximizing company service and technology impact and tracked business volume and account revenues. Collaborative professional dedicated to optimizing agency partner outcomes through constant communication and comprehensive support.

Overview

4
4
years of professional experience

Work History

EmploymentSenior Agency Manager

Navi Finserv Pvt. ltd
Bangalore
03.2021 - Current
  • 1.Responsible for overall field and Tele collections in 1-30 DPD for Personal loan portfolio.
    2.Managed 240Cr portfolio in field Referral case (after 15th DPD) and effectively able to give an efficiency of 75% on field.
    3.Managing PAN INDIA vendors working for field and collection and onboarding new vendors to ensure collection targets are achieved at PAR with the defined targets.
    4.Daily monitoring of field collection numbers and connecting with the vendors on daily basis to discuss the overall performance.
    5.Owning collection CRM(Longhorn) and collection app development from operation’s end.
    6.Leading weekly/Monthly catch-up with product, business and analytics team.
    7.Analyze data to identify trends and make recommendations for process improvements.
    8.Communicate with internal stakeholders and customers to resolve issues and disputes

Senior Team Leader

Acepearl Services Pvt. ltd
Bangalore
01.2020 - 12.2020
  • 1.Led and supervised a debt collection team focused on collecting high-risk bad loans through Tele calling.
    2.Training Tele-calling agents for effective use of collections levers
    and urgency tools.
    3.Ensuring that all the agents are trained as per the COC and are compliant to the management guidelines.
    4.Monitoring Tele-calling matrices on daily basis and doing random
    audit calls
    5.Giving required updates to the upper management and implementing the feedbacks in existing collection process.

Senior Collection Executive

Mazuna Technobridge Pvt. Ltd
Bangalore
01.2019 - 12.2020
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Completed investigations of customer accounts and payment histories.
  • Established clear methods for determining proper process with each customer type.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.

Education

B.sc - chemistry

Jai Prakash University
01.2015

Skills

  • Business Leadership
  • Decision Making
  • Hiring and Onboarding
  • Performance Assessment
  • Management Team Building
  • Quality Assurance
  • Process Improvements

Affiliations

1.Extra mile Performer: Issued by collection head( Aug 2022)

2.Rockstar performer in consecutive months Nov and Dec :-Issued by Navi collection head (Nov 2022)

Timeline

EmploymentSenior Agency Manager

Navi Finserv Pvt. ltd
03.2021 - Current

Senior Team Leader

Acepearl Services Pvt. ltd
01.2020 - 12.2020

Senior Collection Executive

Mazuna Technobridge Pvt. Ltd
01.2019 - 12.2020

B.sc - chemistry

Jai Prakash University

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Rahul Kumar Singh