Rahul Kumar Sinha
Senior Business Analyst
Summary
Senior Business Analyst with over 6 years of experience in varied technologies and domains. Specialty areas include SFDC,business analysis, requirement gathering, process mapping,flow charts,CRM,reporting & documentation. Solid reputation for managing multiple projects and priorities under Agile methodology.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Team Lead
Acidaes Solutions Private Limited
10.2023 - Current
- Part of product incubation center team & responsible for building packaged products under digital lending platform(DLP)
- Work with clients & end users to gather,understand & define business requirements
- Develop user stories & to-be process flows to support the design & development of CRM/digital solutions for clients/end users
- Work collaboratively with team members to design solutions that will meet clients business requirements
- Collaborate with developers to test & verify that solutions will meet the business requirements
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing & end user training
- Providing CRM solutions & creating packaged products for Loan origination system(LOS)
- Worked on Loan origination system(LOS) & Loan approval process for different types of loan
- Creation of digital journey for Personal loan
- Creation of digital journey for Home loan
- Creation of digital journey for Loan against property
- Creation of digital journey for Credit card
- Creation of digital journey for working capital
Senior Business Analyst
Quantiphi Analytics Solutions
10.2021 - 07.2023
- Setting up of automated case creation process by implementing Email to case,Web to case,Chat to Case etc. features on Service cloud for better customer service & support
- Implementation of Omni-channel routing for assigning incoming cases based on Queue & skill based routing using Service cloud
- Building Knowledge management system for telecallers which will help them provide better call/chat assistance & increase customer satisfaction
- Creation of artifacts like SLA,BRDs,FRDs,flow charts,user stories,acceptance criteria etc. for standard processes & ensuring delivery of requirements as per sprint planning.
- Creation of reports & dashboards for evaluation of territory management system at enterprise level i.e. analysis of company's sales by territory, accounts by territory & cases by territory etc.
- Coordinating with the technical stakeholders for development activities & business stakeholders for UAT.
Assistant Manager
Bajaj Allianz Life Insurance Company ltd
06.2019 - 03.2021
- Worked on lead scoring & smart queuing model on Sales cloud for increasing lead conversion as well as overall business
- Worked on lead distribution model & also on 5P model
- Creation of reports and dashboards to track key performance metrics on salesforce standard & custom reports features
- Designed a custom Salesforce application to automate the policy renewal process, resulting in a 40% reduction in policy renewal time and a 20% increase in customer retention.
- Train and support end users on Salesforce functionality
- Requirement gathering & analysis
- Preparation of use case diagram using Lucid chart tool to capture high level business flow & their actors
- Creating BRD document & converting requirements into user stories & tasks in JIRA
- Refinement of the user stories added in the product backlog & capturing/tracking the project milestones
- Coordinating with the technical stakeholders for development activities & business stakeholders for UAT
Programmer Analyst
Cognizant Technology Solutions
11.2014 - 04.2017
- Worked as BI developer and used Power BI to make dashboards
- Real world intel: Worked on real world intel analytics to get insight on the performance of drugs & practitioners in different regions
- Persona analytics: Worked in the research & development department & developed an application which involves persona analysis & DISC analysis of an individual
Education
MBA - Finance
Symbiosis Institute of Management Studies
Pune 06.2017 - 2019.03
BE - IT
Lakshmi Narain College of Technology
Bhopal 08.2010 - 2014.05
Skills
Salesforce Service Cloud
Salesforce Sales cloud
Dashboarding
Requirement gathering & Requirement analysis
Loan origination system
Life Insurance
Confluence
JIRA
Agile & Scrum
Process mapping
SQL
Certification
Salesforce admin
Timeline
CSPO
08-2024
Team Lead
Acidaes Solutions Private Limited
10.2023 - Current
AWS certified cloud practitioner
04-2023
Salesforce admin
02-2023
Senior Business Analyst
Quantiphi Analytics Solutions
10.2021 - 07.2023
Assistant Manager
Bajaj Allianz Life Insurance Company ltd
06.2019 - 03.2021
MBA - Finance
Symbiosis Institute of Management Studies
06.2017 - 2019.03
Programmer Analyst
Cognizant Technology Solutions
11.2014 - 04.2017
BE - IT
Lakshmi Narain College of Technology
08.2010 - 2014.05
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