Tridisha Barman
Noida
Summary
Currently working as Managed Services NOC Engineer with 2 years in network operations, specializing in real-time monitoring, troubleshooting, and incident resolution.
Highly zealous in seeking and maintain full-time position that helps me learning new industry-oriented gigs as well as offers professional challenges so that i can contribute effectively to the company's productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L1 Assurance Engineer || NOC
ERICSSON INDIA PVT LTD
Noida
04.2022 - Current
- Active monitoring of outage alarm events & acknowledgement after corelation based on updated docs.
- Delivered operational support to resolve the issues strictly within the specified time frame to achieve the KPI green as per defined SLA.
- Performed Level 1 FM troubleshooting and maintained internal and customer communication during the ticket resolution and escalated issues to the concerned stakeholders.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Improved team productivity by providing technical KSS and mentoring junior engineers.
- Analyzed and shared the potential impact during critical outages over IM/stakeholder's Bridge.
- Regularly reviewed and updated MOP and ZLD to align with new processes and guidelines.
- Appointed as shift lead to manage a team of 7 engineers, I was responsible for presenting the collaborative operational performance report and overseeing learning activities.
Education
MBA - Operations Management
Indira Gandhi National Open University (IGNOU)
New Delhi01-2024
B.Tech - ECE (Electrical And Communication Engineering)
Global Institute of Technology And Management
Gurugram01-2020
Senior Secondary - PCM
Sai Vikas Junior School
Guwahati01-2016
Matriculation -
Faculty Higher Secondary School
Guwahati01-2014
Skills
- ITIL
- MS Office - Power BI, MS Excel
- SQL
- OSS Monitoring Tools - Netcool, ESPY, ECI, OneFM, ServAssure
- Incident Management tools - BMC Remedy, USMS
- Database tools - Rizzo, Badger
- CLI tools - Putty, SecureCRT
- Technical knowledge - Optical networks (SDH & PDH), Fixed IP network, Telecommunication Basics, Cloud computing
- Soft Skills - Problem-Solving, Professional communication, Story telling, Content writing, Team-player, Customer Handling
Certification
Sep 2023 : BCSS-Cloud Fundamental level Assessment
Aug 2022 : Telecom basics for IT professionals
May 2021 : Digital Marketing
Timeline
L1 Assurance Engineer || NOC
ERICSSON INDIA PVT LTD
04.2022 - Current
MBA - Operations Management
Indira Gandhi National Open University (IGNOU)
B.Tech - ECE (Electrical And Communication Engineering)
Global Institute of Technology And Management
Senior Secondary - PCM
Sai Vikas Junior School
Matriculation -
Faculty Higher Secondary School
Sep 2023 : BCSS-Cloud Fundamental level Assessment
Aug 2022 : Telecom basics for IT professionals
May 2021 : Digital Marketing
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