Yata Rahul Rathanson

• Working as SME for Google Workspace with 4+ years of experience at Google
• Mastered the full suite of Google Workspace tools, providing comprehensive support across all service shards
• Promoted from Senior Representative to L4 Engineering Support, resolving high-level technical escalations
• Trained new hires and provided cross-functional support for multiple project shards
• Participated in client Business Reviews to analyze and present key performance metrics

• Provided comprehensive technical aid for Yahoo’s Ecommerce and Hosting platforms.

• Effectively researched and resolved customer inquiries via calls and case management

• Elevated to handle high-priority technical escalations due to consistent performance.

• Offered technical Support on Copper and fiber line services for an Australian based company Telstra
• Used diagnostic system tools to identify the root cause of problems and implement solutions
• Provided clear and concise explanations of technical issues to customers