Summary
Overview
Work History
Education
Skills
Certifications And Technical Skills
Timeline
Generic
S Rahul Sanqruthayan

S Rahul Sanqruthayan

Hyderabad

Summary

A results-driven Digital Operations Manager with over 10 years of experience in program management, customer support, business operations, and team leadership. Demonstrated expertise in problem solving, process improvement, and cross-functional collaboration. Skilled in applying analytical rigor and Lean principles to deliver scalable and long-term solutions in fast-paced environments. Proficient in SQL, MS Access, and BI tools like Power BI.

Overview

11
11
years of professional experience

Work History

Program Manager - Operations & Service Delivery

INFOESEARCH ITES
Hyderabad
05.2019 - Current
  • Executed end-to-end operational transformation initiatives, including scoping, process design, and execution.
  • Directed programs across support operations with technical and non-technical teams for global clients.
  • Established program success metrics and implemented audit and reporting mechanisms for program health.
  • Collaborated with product, tech, business, and ops teams to address last mile delivery issues.
  • Led a cross-functional team in change management while upholding service delivery standards.
  • Conducted root cause analysis to provide data-driven business recommendations for customer satisfaction enhancement.
  • Applied Lean and DMAIC methodologies to drive continuous improvement and reduce escalations.
  • Utilized SQL and Power BI for performance analytics and effective data visualization.

Team Lead

INFOESEARCH ITES
Hyderabad
01.2017 - 06.2019
  • Managed a 45+ member team to deliver high performance and process adherence.
  • Addressed team performance gaps with focused coaching and clear KPIs.
  • Conducted team reviews and ensured stakeholder alignment with business objectives.

Senior Process Associate

INFOESEARCH ITES
Hyderabad
10.2015 - 01.2017
  • Conducted quality audits and created action plans to improve agent performance.
  • Delivered insights to operations through analysis of support metrics and customer queries.

Process Associate

INFOESEARCH ITES
Hyderabad
10.2014 - 10.2015
  • Handled customer escalations and reviewed support content for accuracy and relevance.

Education

MBA - Finance & Marketing

Aurora, Osmania University
Hyderabad

Skills

  • SQL
  • Power BI
  • MS Access
  • DMAIC methodologies
  • Stakeholder Management
  • Continuous improvement
  • Customer satisfaction
  • Cross-functional collaboration
  • KPI development
  • Performance analytics
  • Root Cause Analysis

Certifications And Technical Skills

  • ITIL Foundation
  • Google Project Management
  • SQL
  • Power BI
  • Lean Six Sigma and DMAIC methodologies
  • Stakeholder Management

Timeline

Program Manager - Operations & Service Delivery

INFOESEARCH ITES
05.2019 - Current

Team Lead

INFOESEARCH ITES
01.2017 - 06.2019

Senior Process Associate

INFOESEARCH ITES
10.2015 - 01.2017

Process Associate

INFOESEARCH ITES
10.2014 - 10.2015

MBA - Finance & Marketing

Aurora, Osmania University

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S Rahul Sanqruthayan