Shradha Tripathi
Gandhinagar
Summary
Dynamic Business Analyst and PMO Lead with extensive experience at Tata Consultancy Services Pvt. Ltd. Proven expertise in project planning, Agile methodologies, and stakeholder collaboration. Adept at utilizing JIRA and Confluence to drive project success while mentoring teams to enhance performance and deliver exceptional results.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Business Analyst
Tata Consultancy Services Pvt. Ltd
Gandhinagar
01.2022 - Current
- Collaborated with stakeholders to gather requirements for new software implementations.
- Conducted user acceptance testing to ensure system functionality met requirements.
- Mentored junior analysts on best practices in business analysis methodologies.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
PMO Lead
Tata Consultancy Services Pvt.Ltd
Gandhinagar
03.2018 - 12.2021
- Oversaw complete project lifecycle encompassing planning, execution, monitoring, and closure.
- Developed WBS, project schedules, delivery roadmaps, and resource allocation plans.
- Coordinated governance reviews, project launches, and cross-functional alignment conversations.
- Managed RAID logs and initiated proactive mitigation strategies.
- Mentored junior team members on best practices in project management methodologies.
Scrum Master
Tata Consultancy Services Pvt. Ltd
Gandhinagar
02.2016 - 02.2018
- Facilitated daily stand-ups to enhance team communication and collaboration.
- Coordinated sprint planning sessions to prioritize backlog items effectively.
- Monitored team progress using Agile metrics and tools for transparency.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
Quality Assurance Analyst
Tata Consultancy Services Pvt. Ltd
Gandhinagar
02.2013 - 01.2016
- Collaborated with development teams to identify and resolve defects.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Developed test plans and test cases for software applications.
- Participated in daily scrum meetings providing status updates on projects assigned.
- Developed, documented, and executed manual tests for web-based applications.
Customer Support Specialist
3 Global Services
Mumbai
03.2010 - 01.2012
- Provided customer support through phone, email, and chat channels.
- Resolved customer inquiries and issues with empathy and efficiency.
- Collaborated with teams to improve service delivery processes.
- Managed escalated customer complaints with professionalism and care.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
B.Com -
Vivek Vidyalaya
MumbaiSkills
- JIRA
- Confluence
- MS Project
- Tableau
- Power BI
- PMO governance
- Project planning and delivery management
- Scrum events
- Release strategy
- RAID oversight
- WBS development
Milestone planning
Roadmap creation - Executive dashboards
- Quality assurance
- User acceptance testing
- Requirements gathering
- Project management
- Project presentation
Hobbies and Interests
Travelling
Languages
- Hindi
- Marathi
- English
Certification
Certified Scrum Master (CSM) – Scrum Alliance
Timeline
Business Analyst
Tata Consultancy Services Pvt. Ltd
01.2022 - Current
PMO Lead
Tata Consultancy Services Pvt.Ltd
03.2018 - 12.2021
Scrum Master
Tata Consultancy Services Pvt. Ltd
02.2016 - 02.2018
Quality Assurance Analyst
Tata Consultancy Services Pvt. Ltd
02.2013 - 01.2016
Customer Support Specialist
3 Global Services
03.2010 - 01.2012
B.Com -
Vivek Vidyalaya