Rahul Prasad

Engaged as a consultant to support the design and implementation of governance, quality, and risk frameworks for AI-driven voice and chat agents used in customer payment and collections workflows.

• Advised senior leadership on methods for improving overall organizational effectiveness.
• Drafted comprehensive documentation of existing operations processes as well as proposed solutions.
• Conducted research to identify best practices in the industry and develop recommendations accordingly.

• Led quality assurance team with 200+ QA professionals across multiple lines of business including TikTok short video, Live, and Labeling.
• Designed and executed QA strategies to ensure accuracy and compliance of user-generated content, reducing policy violations.
• Implemented data-driven decision-making frameworks by leveraging analytics to track error trends and product quality.
• Monitored performance metrics to pinpoint improvement opportunities.
• Facilitated execution roadmaps that enhanced continuous improvement, knowledge sharing, teamwork, collaboration, and employee experiences.
• Collaborated with cross-functional teams (Policy, BPO, Operations, Capacity Planning, and Product) to enhance Trust & Safety processes.
• Conducted training programs on Lean, Six Sigma, Data Visualization, and QC tools to support ongoing learning.

• Oversaw digital content delivery for millions of audio tracks and videos across global platforms, ensuring timely and efficient distribution.
• Designed integrated Rights Management System, automating licensing for over 200 labels.
• Developed CMS automation solution, significantly reducing processing times and operational costs.
• Analyzed performance data to identify areas for improvement in operations.
• Oversaw resource allocation to ensure optimal project execution.
• Facilitated meetings with department heads to assess and align progress towards operational goals, driving accountability and collaboration.
• Created reports tracking key performance indicators related to operations objectives.
• Collaborated with senior management on strategic planning initiatives.

• Managed live streaming operations for IPL matches, driving higher audience engagement through OTT services.
• Streamlined video transcoding processes, increasing turnaround efficiency and minimizing costs.
• Ensured compliance for over 50,000 content adaptation projects within telecom standards, facilitating quality assurance.

• Managed business operations for 5,200+ film releases across international markets, enabling seamless execution of 300,000+ digital 2K cinema screenings.
• Digitally transformed India’s cinema ecosystem, enhancing mastering quality, automating content delivery via fiber-optic global distribution, and implementing encrypted key-based show management to reduce piracy risks.
• Spearheaded theatrical releases of Hollywood, Bollywood, and regional films through advanced digital cinema technologies, driving India’s transition from analog to DCI 2K digital mastering and projection.
• Negotiated contracts and forged partnerships with global studios and distributors, including Disney, Warner, and Sony Pictures, securing operational and commercial success for theatrical rollouts.
• Collaborated directly with the COO to drive content acquisition, digital conversion, and release strategies for 2D and 3D titles across major studios and production houses.
• Partnered with R&D and engineering teams to pilot cinema theatre setups and automate content mastering and operational workflows for weekly theatrical releases across global markets.

• Delivered audio and video programming for leading international airlines, including Etihad Airways, Gulf Air, Jet Airways, Air India, Lufthansa, and British Airways, ensuring high-quality in-flight entertainment experiences across global routes.
• Achieved annual cost savings of over USD 2 million through in-house transcoding, mastering, and content delivery automation for airline partners.
• Developed India’s first in-flight content encoding setup for digital mastering and packaging, reducing dependency on costly outsourced UK operations.
• Enabled compatibility with Becker Avionics playback systems across Boeing and ATR aircraft, enhancing multi-format playback for airline fleets.
• Oversaw film content re-purposing and compliance with airline and in-flight entertainment (IFE) content guidelines, promoting cultural sensitivity and operational efficiency.