Raina Tripathi

• Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.
• Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
• Processing timely payment for Global markets using internal payment tools PTU, TGATE.
• Processing of Hot files & reconciliation on timely basis.
• Streamlined reporting processes to save time and improve accessibility of critical information for decision makers.
• Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
• Collaborated with stakeholders to develop actionable insights from complex datasets, driving informed strategic decisions.
• Enhanced data quality by developing comprehensive data validation processes and working closely with IT teams to address system issues.
• Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
• Conducted detailed market research to support product development initiatives and identify new growth opportunities.
• Presented findings to senior leadership, effectively communicating complex data-driven insights in an easily digestible format for non-technical audiences.
• Reduced operational risks with thorough assessments of business processes, identifying gaps and recommending improvements.

Research of Debit Memo issued to American Express by the airline. Ensuring indepth research of ADM so that any invalid Debit Memo is not paid to the airline as this might result into financial loss to the company.

Raising Credit Memo to the airline, against invalid Debit Memo, which resulted into financial recovery.

Reconciliation of Financials for all Air Travel related transactions on third party tool (ARC) against accounting tool of Amex (Central Command)

Evaluated global contracts between hotels and Amex clients for PRDS team.

Uploading of Hotel commission & performing audit for the same.

Supported Refunds team, processing refunds for the clients basis the deadline provided.

Debit Memo research for global markets. Disputing if invalid & paying off if valid.

Validated Debit Memos issued to IGT using Galileo software.