RAJ CHOWDHURY
Kolkata
Summary
Experienced Implementation Engineer with over 6+ years of experience in IT industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Senior Launch Manager
Bottle Lab Technologies Pvt Ltd
12.2021 - Current
- Assisted clients with monitoring software implementation lifecycles.
- Developed detailed launch plans based on broad guidance and direction.
- Managed end-to-end product launches, ensuring timely delivery and seamless integration across all channels.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Collaborated closely with external partners and vendors to ensure smooth execution of product launches on a global scale.
Implementation and Support Engineer
Ubinium tech solutions
05.2021 - 08.2021
- Performed root cause analysis and general troubleshooting
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Implementation Engineer
RIM INDIA Pvt Ltd
07.2018 - 04.2020
- Evaluated existing procedures and made proactive adjustments to meet changing demands
- Configured and executed system software changes
- Assisted clients with monitoring all software implementation lifecycles
ERP Functional Consultant
InforTran Business Solution
11.2016 - 04.2018
- Business requirement gatherings and analysis.
- Taught end users to navigate ERP system by developing and presenting training sessions
- Supported smooth launch and user experience through functional end user testing and interface testing
Education
Master of Computer Applications - Computer Science And Programming
BANGALORE UNIVERSITY
09.2013 - 07.2016
Bachelor of Computer Applications - Computer Science And Programming
PUNJAB TECHNICAL UNIVERSITY
08.2009 - 07.2012
Higher Secondary - Science Education
BHOLANANDA NATIONAL VIDYALAYA
03.2008 - 03.2009
10th -
DOUGLAS MEMORIAL HIGHER SECONDARY SCHOOL
03.2005 - 03.2006
Skills
Business Requirement gathering
Customer Service
Project Planning
Staff Training
Key account management
Software configuration
Gap Analysis
Product Launches
Timeline
Senior Launch Manager
Bottle Lab Technologies Pvt Ltd
12.2021 - Current
Implementation and Support Engineer
Ubinium tech solutions
05.2021 - 08.2021
Implementation Engineer
RIM INDIA Pvt Ltd
07.2018 - 04.2020
ERP Functional Consultant
InforTran Business Solution
11.2016 - 04.2018
Master of Computer Applications - Computer Science And Programming
BANGALORE UNIVERSITY
09.2013 - 07.2016
Bachelor of Computer Applications - Computer Science And Programming
PUNJAB TECHNICAL UNIVERSITY
08.2009 - 07.2012
Higher Secondary - Science Education
BHOLANANDA NATIONAL VIDYALAYA
03.2008 - 03.2009
10th -
DOUGLAS MEMORIAL HIGHER SECONDARY SCHOOL
03.2005 - 03.2006
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