Raj D. Zatakiya
International Training & Sales Manager
Mumbai
Summary
Accomplished and performance-driven professional with over 14 years of global experience in international sales, business development, healthcare advisory, customer operations, training, and strategic leadership. Expertise in driving revenue growth, forging strategic partnerships, and expanding into international markets while leading high-performing teams across diverse regions. Strong foundation in operational excellence and customer engagement, consistently delivering measurable business impact with a proven track record in team development. Advanced to International Training & Sales Manager at Health Reactive through sustained high performance and strategic contributions, collaborating closely with the CEO on global expansion initiatives and key business decisions. Recognized with multiple awards for exceptional achievements in international growth and sales performance.
Overview
18
18
years of professional experience
5
5
Languages
Work History
International Training & Sales Manager
Health Reactive
08.2021 - Current
- Joined Health Reactive as a Health Advisor, providing patient guidance, wellness consultations, and solution-based advisory services.
- Earned promotion to International Training & Sales Manager based on sustained high performance, leadership excellence, and strategic contribution.
- Honored as Employee of the Month – 9 Times (2024–2025) for outstanding performance in sales, mentoring, team leadership, and operational execution.
- Awarded Employee of the Year – 2024, 2025 & 2026 Financial Year for exceptional contributions to international business growth, innovation, and cross-border leadership.
- Designed and implemented structured onboarding and advanced training frameworks for domestic and international sales teams.
- Directed international sales operations, distributor coordination, and strategic partner development across multiple regions, including Nigeria, South Africa, and Ghana, contributing to sustained cross-border growth and market expansion.
- Worked closely with senior management, the CEO, and international directors in an International Director-level capacity, contributing to strategic planning, global expansion initiatives, and key business decisions.
- Identified and developed new markets, revenue opportunities, and operational improvements to support business growth.
- Strengthened customer and patient engagement through training-led performance enhancement and service quality initiatives.
- Maintained high standards of compliance, documentation accuracy, and continuous team development aligned with organizational objectives.
Customer Service Executive
Tech Mahindra
02.2017 - 11.2020
- Managed high-volume customer interactions while consistently achieving strong satisfaction and quality scores.
- Identified service gaps and process inefficiencies using customer feedback and data insights.
- Supported performance improvement initiatives leading to enhanced customer experience.
- Mentored new team members, promoting operational discipline and teamwork.
- Idea Service Plus Process
Senior Business Development Manager
South Austral (SI) Ltd
01.2011 - 12.2016
- Led business development activities across the South Pacific region.
- Established and maintained strategic partnerships in emerging international markets.
- Negotiated high-value contracts and developed successful market-entry strategies.
- Provided leadership to cross-functional teams, achieving consistent annual revenue growth.
Customer Service Executive
BookMyShow
01.2008 - 01.2011
- Delivered advanced customer support for online ticketing and event services.
- Resolved escalated issues and strengthened customer loyalty.
- Managed customer data and supported internal process improvements.
Education
H.S.C. (Higher Secondary Certificate) -
Mumbai01-2010
S.S.C. (Secondary School Certificate) - undefined
Mumbai01-2008
Skills
International Sales Strategy & Execution
Global Training & Team Development
Healthcare Advisory & Wellness Consulting
Business Development & Market Expansion
Client Relationship Management & Negotiation
Revenue Growth & Performance Optimization
Cross-cultural Leadership
Data-driven Decision Making
MS Office (Word, Excel, PowerPoint)
Timeline
International Training & Sales Manager
Health Reactive
08.2021 - Current
Customer Service Executive
Tech Mahindra
02.2017 - 11.2020
Senior Business Development Manager
South Austral (SI) Ltd
01.2011 - 12.2016
Customer Service Executive
BookMyShow
01.2008 - 01.2011
S.S.C. (Secondary School Certificate) - undefined
H.S.C. (Higher Secondary Certificate) -
Professional Attributes
- Strategic and inspirational leader
- Highly adaptable and proactive
- Strong communicator and trusted mentor
- Ethical, disciplined, and performance-focused
- Excellence under pressure
Personal Information
- Date of Birth: 15 November 1989
- Nationality: Indian
Awards
- Employee of the Month - 8 Times (2024-2025)
- Employee of the Year - 2024 & 2025
- Leadership recognition for training excellence, international sales growth, and team performance
Personal data processing
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief., Mumbai, Raj D. Zatakiya