RAJ GUPTA
Mumbai
Summary
Seasoned Center Head with proven experience in driving operational excellence in educational institutions. Strengths include strategic planning, team leadership and effective communication skills that foster a positive learning environment. Significant contributions to previous roles include enhancing student engagement, improving academic performance and streamlining administrative processes.
Overview
11
11
years of professional experience
Work History
Center Head (Territory Sales Manager for Weston Mumbai & Ahmedabad center)
LTA School of Beauty
09.2019 - 12.2020
- Managed and ran the Institute as an independent profit center and met sales revenue and profit targets
- Planned and executed various Sales and Marketing strategies to achieve admission targets
- Promoted the Institute and its courses and ensured proper handling of walk-ins, counseling prospective students, and converting inquiries into admissions
- Recruited and hired requisite staff and conducted induction
- Ensured proper handling of procedures and inducted students and formed batches
- Interacted with vendors and suppliers for the products
- Managed cashflow, receivables, and payables
- Strategized and undertook revenue generating activities
- Established tie-ups with local colleges, schools, and tuition houses
- Maintained files, records, and databanks
- Studied the general market, industry, and competition
- Ensured high quality of education and high satisfaction level of students.
- Directed the design and implementation of strategies to ensure successful center operations.
- Developed and executed marketing plans to increase customer base and improve brand visibility.
- Mentored new staff members on customer service policies, procedures, and regulations.
Business Development Manager
Rao IIT Academy (Rao Edusolutions Pvt. Ltd.)
01.2017 - 08.2019
- Took care of both administration and business development of the Centre
- Generated revenue
- Visited schools for business development/repo building with the principal
- Managed vendors for advertisements/publicity/hoardings/banners
- Interacted with students and parents for doubt clearing and progress feedback
- Conducted parent-teacher meetings
- Supervised and motivated staff
- Prepared office reports
- Managed inventory
- Clarified doubts of students and parents
- Liaised with Head Office for upcoming programs, admission tests, schemes, and other offers
- Monitored class schedules to ensure smooth running of classes.
- Conducted research on industry trends, competitor activities, and customer needs.
Sales Manager
Eduisfun pvt ltd ( IITans Pace Sister Company)
06.2015 - 01.2017
- Contributed towards achieving sales target for the region and implementing sales promotional strategies
- Conducted demonstration activities in various schools/coaching/seminars and direct to customer's place
- Prepared and planned extensive analysis on the assigned markets
- Implemented feedback received on training program
- Brought school/colleges and classes strategic tie-ups
- Planned and conducted various activities to generate footfalls and leads to centers
- Took seminars at various places
- Counseled students and parents and closed admissions
- Submitted various reports on time as per requirement.
Sr. Educational Counselor
IITians Pace Pvt. Ltd
11.2013 - 06.2015
- Responsible for the smooth function of the centers
- Coordinated and implemented operational functions at the center level in association with the head office
- Handled activities before enrollment, arrears checking, course planning, timetable management, distribution of study materials, and test papers
- Ensured all collections were deposited in the bank
- Interacted directly with students and parents
- Ensured healthy growth in enrollments
- Managed center facility and infrastructure.
CHANNEL SALES EXECUTIVE
EXXON MOBIL LUBRICANTS
10.2009 - 11.2013
- Handled a vast market of 80 retailers, 2 distributors, and 5 fleet owners
- Maintained and grew business and revenue from assigned clients
- Generated business through new client acquisitions
- Handled operational issues like payment and ensuring timely delivery
- Analyzed market trends and tracked competitor's activity
- Maintained good relations with retailers and mechanics
- Sold high-range products
- Achieved monthly targets.
Business Development Manager
Sharekhan LTD ( Sharekhan Education )
Mumbai
01.2021
- Prepared reports and presentations detailing business development activities and outlining new initiatives
- Produced detailed monthly and yearly financial reports for senior management
- Attended conference and trade association meetings to represent company, build industry networks and promote new product lines
- Closed long-term agreement through skillful negotiations
- Researched prospective clients to develop and execute cold call lists
- Created short term and long term goals for business team to achieve objectives
- Managed escalated clients enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability
- Identified cross selling opportunities through ongoing customer needs and analysis
- Augmented sales values by upselling and cross-selling new products and services to existing clients
- Produced quotes and proposals to provide values and benefits to prospective clients
- Coached and trained staff to comply with company policy and procedures
- Evaluated team performances to identify areas requiring improvement
- Presided business meetings to define vision and mission of company.
Education
B.Com -
Mumbai University
03.2009
H.S.C -
Maharashtra State-Board
02.2006
S.S.C -
Maharashtra State-Board
03.2004
Skills
- Service-driven sales
- Persuasive negotiations
- Product knowledge
- Resolution-orientated
- Continuous improvements
- Brand-building strategies
- Strategies and goals
- Profit and revenue-generating strategies
- Customer acquisition and retention
- Performance tracking and evaluations
Languages
English, Hindi
First Language
Marathi
Proficient
C2
Timeline
Business Development Manager
Sharekhan LTD ( Sharekhan Education )
01.2021
Center Head (Territory Sales Manager for Weston Mumbai & Ahmedabad center)
LTA School of Beauty
09.2019 - 12.2020
Business Development Manager
Rao IIT Academy (Rao Edusolutions Pvt. Ltd.)
01.2017 - 08.2019
Sales Manager
Eduisfun pvt ltd ( IITans Pace Sister Company)
06.2015 - 01.2017
Sr. Educational Counselor
IITians Pace Pvt. Ltd
11.2013 - 06.2015
CHANNEL SALES EXECUTIVE
EXXON MOBIL LUBRICANTS
10.2009 - 11.2013
B.Com -
Mumbai University
H.S.C -
Maharashtra State-Board
S.S.C -
Maharashtra State-Board