Raj Gupta
Server & Desktop Support Engineer
Summary
Motivated and detail-oriented Server & Desktop Support Engineer with strong experience in technical support, server management, and desktop troubleshooting. Skilled in handling client queries, providing solutions, and ensuring smooth IT infrastructure operations. Seeking opportunities to leverage technical knowledge and customer support skills for organizational growth.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Server & Desktop Support Engineer
Sagenext Infotech Pvt. Ltd.
07.2024 - Current
- Providing server support and technical assistance to clients.
- Monitoring and managing servers using Nagios.
- Handling client requests and incidents via Zoho Ticketing Tool and Zoho CRM.
- Desktop Support: Installing, configuring, and troubleshooting operating systems, printers, software applications, and user accounts.
- Diagnosing and resolving hardware/software issues for end-users.
- Ensuring network connectivity and assisting users with remote access.
- Troubleshooting technical issues and ensuring minimum downtime.
- Collaborating with the team to provide timely and effective solutions.
Education
Bachelor of Arts -
Deen Dayal Upadhyay University
Gorakhpur, India 04.2001 -
Diploma in Computer Course (DCC) - undefined
Jetking
Skills
- Server Support & Monitoring: Nagios, Remote Desktop Tools
- Desktop Support: OS installation, software configuration, printer support, hardware troubleshooting
- CRM & Ticketing Tools: Zoho CRM, Zoho Ticketing Tool
- Operating Systems: Windows, Linux (basic)
- Networking & Troubleshooting
- Customer & Technical Support
Interests
Optional - eg, Technology, Reading, etc
Strengths
- Strong problem-solving and analytical skills
- Good communication and client-handling abilities
- Quick learner and adaptable to new technologies
- Team player with a focus on productivity
Timeline
Server & Desktop Support Engineer
Sagenext Infotech Pvt. Ltd.
07.2024 - Current
Bachelor of Arts -
Deen Dayal Upadhyay University
04.2001 -
Diploma in Computer Course (DCC) - undefined
Jetking
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