Raj Jitendra Thakkar
Business Development Manager
Pune
Summary
Results-driven sales and business development professional with over 7 years of experience in both B2B and B2C markets, recognized for a strong track record in driving revenue growth and enhancing client relationships. Expertise includes identifying new opportunities and executing strategic initiatives that foster business expansion. Committed to contributing to a dynamic organization by building lasting partnerships and driving sustainable sales growth aligned with overarching business objectives. Passionate about leveraging proven skills to deliver exceptional results in competitive environments.
Overview
9
9
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Business Development Manager
Advance Institute of Aesthetics
03.2024 - 07.2025
- Achieved 120% of quarterly sales targets, generating ₹15L+ in revenue.
- Expanded client base by 30% through strategic outreach campaigns.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Retention Specialist
TechMahindra Business Services Ltd
01.2023 - 03.2024
- Improved customer retention rate by 18% through proactive engagement strategies.
- Recovered potential lost revenue worth ₹10L+ annually through client win-back initiatives.
- Collaborated with cross-functional teams to enhance customer satisfaction scores.
- Selected for an all-expenses-paid trip to Dubai as a milestone reward for exceeding Q2 sales targets.
- Collaborated with team members to achieve target results.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Achieved service time and quality targets.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Campaign Coordinator
Onlyb2b
09.2020 - 10.2021
- Generated and qualified B2B leads per month for global clients.
- Boosted email marketing conversion rates by 12% through optimized campaign strategies.
- Built strong partnerships with community organizations to broaden outreach efforts and increase supporter base.
- Analyzed campaign data to inform decision-making, adjusting tactics as needed to achieve objectives more efficiently.
Business Development Executive
Candorworks Pvt Ltd
06.2018 - 12.2019
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
Customer Service Executive
Capita
10.2016 - 04.2018
- Handled inbound customer inquiries with a 95% satisfaction rate.
- Upsold additional services, contributing to a 10% increase in revenue.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
MBA - Marketing
Sinhgad Institute of Business Administration & Research
Pune03-2017
BBA - Marketing
Sinhagad College of Arts, Commerce And Science
Pune01-2015
No Degree - Marketing Management
Sinhagad College of Arts, Commerce And Science
Pune 04.2001 - 01.2012
SSC -
S.M.Choksey High School
Skills
Business development
Relationship building
Decision-making
Lead generation
Customer service
Negotiations
Sales and marketing
New business development
Training and mentoring
Sales leadership
Team collaboration
Revenue generation
Prospecting
Market understanding
Verbal and written communication
Promotional planning
Mergers and acquisitions
Relationship development
Certification
MS-CIT
Projects
EUREKA FORBES LTD, TO Study Customer Satisfaction & Awareness of EFL for Dr Auqaguard, The project was on survey of the people who are using Dr Auqaguard on their daily bases for purifying and cleaning agents of water are satisfied with the product and their experience regarding post sales services., Also was a Sales Representative where direct selling and lead generation was major learning from the firm. Did Field Work as Well. Miracus, Marketing Executive, A project was on survey of spreading awareness amongst the retailers for the product line and negotiating with corporate people for promotion of products.
Personal Information
- Pan Number: ASFPT2397E
- Date of birth: 1994-05-22
- Gender: Male
- Nationality: Indian
Timeline
Business Development Manager
Advance Institute of Aesthetics
03.2024 - 07.2025
Retention Specialist
TechMahindra Business Services Ltd
01.2023 - 03.2024
Campaign Coordinator
Onlyb2b
09.2020 - 10.2021
Business Development Executive
Candorworks Pvt Ltd
06.2018 - 12.2019
Customer Service Executive
Capita
10.2016 - 04.2018
No Degree - Marketing Management
Sinhagad College of Arts, Commerce And Science
04.2001 - 01.2012
SSC -
S.M.Choksey High School
MBA - Marketing
Sinhgad Institute of Business Administration & Research
BBA - Marketing
Sinhagad College of Arts, Commerce And Science