Timeline
Work History
Overview
Education
Skills
Work Preference
Generic
Raj Kumar

Raj Kumar

Quality Control and Dispatch
New Delhi,New Delhi

Timeline

Quality Control and Dispatch Manager

Doner Factory by Elements foods
08.2023 - Current

Outlet Manager

MCBC by Fat basket hospitality limited
06.2021 - 08.2023

Outlet Manager

Koolchas
12.2017 - 03.2020

Store Manager

Poncho Hospitality Private Limited (Box8)
09.2016 - 12.2017

Assistant Restaurant Manager

Pizza Hut
07.2015 - 09.2016

Shift Manager

Pizza hut
01.2014 - 06.2015

Team Member

Pizza Hut
05.2010 - 12.2013

High School Diploma -

CBSE
03.2009 - 03.2009

Work History

Outlet Manager

MCBC by Fat basket hospitality limited
Delhi-NCR, India
06.2021 - 08.2023
  • Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Outlet Manager

Koolchas
Gurugram, India
12.2017 - 03.2020
  • Answered questions about store policies and addressed customer concerns.
  • Supervised and effectively trained 20 plus employees to decrease process lags and boost productivity.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

Store Manager

Poncho Hospitality Private Limited (Box8)
Gurugram, India
09.2016 - 12.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Restaurant Manager

Pizza Hut
New Delhi, India
07.2015 - 09.2016
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Shift Manager

Pizza hut
New Delhi, India
01.2014 - 06.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Pizza Hut
New Delhi, India
05.2010 - 12.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Quality Control and Dispatch Manager

Doner Factory by Elements foods
Delhi-NCR, India
08.2023 - Current
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Managed a team , fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.

Overview

14
14
years of professional experience

Education

High School Diploma -

CBSE
New Delhi
03.2009 - 03.2009

Skills

  • Daily Reports
  • Workflow Processes
  • Customer Inquiries
  • Operational Procedures
  • Customer Experience
  • Creative Solutions
  • Labor Cost Controls
  • Employee Performance Reviews
  • Team Leadership
  • Sales and Marketing
  • Food and Beverage Management
  • Budgeting and Cost Control
  • Managing Multiple Tasks

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPaid sick leavePaid time offPersonal development programs

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Raj KumarQuality Control and Dispatch