Raj Kumar
Delhi
Summary
Relationship Manager with a strong record of improving customer satisfaction through effective service and process enhancements. Skilled in building relationships, resolving complex issues, and identifying new business opportunities. Proficient in sales and product knowledge, contributing to overall business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Relationship Executive
STATE BANK OF INDIA CARD
PATNA
08.2021 - 02.2022
- Supported sales initiatives through targeted customer engagement strategies.
- Conducted market research to determine potential business opportunities in the local area.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Branch Banking – Relationship Manager
ICICI Bank Ltd.
New Delhi
01.2023 - Current
- Cultivated strong client relationships to identify and address banking needs.
- Managed customer inquiries, resolving issues promptly and effectively.
- Assisted in developing new products and services tailored to customer demands.
- Overall sales management for mutual funds and other investment products.
- Generated asset leads through managed portfolio strategies.
- Directed overall branch operations while leading team initiatives.
- Handled services for high-net-worth clients, achieving fresh lead references for bank CASA targets.
Education
Bachelor of Arts (Hon.) - Economics
COLLEGE OF COMMERCE SCIENCE AND ARTS
PATNA, INDIA05-2021
Skills
- Management and leadership
- Multitasking and prioritization
- Financial services expertise
- Creative problem-solving
- Results-oriented solutions
- Critical thinking skills
- Portfolio management strategies
- Cross-selling techniques
Certification
- Post Graduate Program in Relationship Management, NIIT
- Insurance Regulatory and Development Authority Of India (IRDAI) Certification
- Diploma In Computer Application
Languages
Hindi (Native), English (B2 Upper Intermediate)
Hobbies and Interests
Reading newspapers, Market awareness analysis
Accomplishments
- Successfully improved client review scores by resolving customer complaints effectively.
- Ensured company compliance with updated policies and guidelines.
Timeline
Branch Banking – Relationship Manager
ICICI Bank Ltd.
01.2023 - Current
Branch Relationship Executive
STATE BANK OF INDIA CARD
08.2021 - 02.2022
Bachelor of Arts (Hon.) - Economics
COLLEGE OF COMMERCE SCIENCE AND ARTS
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