Raj Kumar Das
Deoghar
Summary
Experienced Customer Service Executive with a demonstrated history of working in the aviation industry. Willingness to take on added responsibilities to meet team goals. Skilled in Customer Service, Research, Management, Departure control system, Navitaire, Microsoft Word, Excel, PowerPoint. World Tracer Web & Adv. DCS certified. Strong professional support with a Bachelor's in Mathematics, also a Google certified IT support specialist. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Executive - AO&CS
InterGlobe Aviation Ltd. (IndiGo)
11.2023 - Current
- Executive - AO&CS at IndiGo
- Ensure smooth airport operations
- Certified Gate Manager
- Supervise and coordinate all activities related to the departure and arrival gates at the airport.
- Supervise Station Finance
- World Tracer Web/Desktop certified (MHB Station Spoc)
- Advance DCS certified
- System Geek!
Officer AO&CS
InterGlobe Aviation Ltd. (IndiGo)
07.2022 - 11.2023
- IndiGo Airlines
- Officer - AO&CS as a Customer Service Officer at InterGlobe Aviation Ltd, IndiGo Airlines.
- Ability to handle different customers
Program Lead
Appen
05.2018 - 03.2022
- Appen
- I have worked as a Program Lead on few Appen projects.
- Program Lead is the highest role to be given to a Senior Auditor.
Senior Auditor
Appen
06.2021 - 07.2022
- Appen
- I have worked as a Senior Auditor & Auditor on several projects in Appen
- Senior Auditor is the highest role to be given to an Auditor.
Business Developer
Blitz Company
04.2018 - 05.2019
- My work in this company was mainly to advertise and hype customers to login and upload their queries to apply for different profiles
- I had to make around 50 calls and prepare a data.
Education
Bachelor of Science - Mathematics
Deoghar College
Deoghar08.2020
Higher Secondary Education - Physics, Chemistry, Mathematics
Deoghar College
Deoghar03.2017
Secondary School Examination -
Red Rose School 10+2 (CBSE)
Deoghar03.2015
IT Support Specialist - Information Technology
Coursera - Google
Online06.2022
Skills
- Good Communication Skills
- Time Management
- Ability to work under stress
- Team Player
- Hard-working with positive attitude
- Quick learner & keen observer
- System Geek!
- Microsoft Office (Word, Excel, Powerpoint, Access]
- Problem-solving & Self-motivated
- Multitasking
- Ability to convince people
- Ability to handle different customers
Additional Information
- Participation certificate in Games in School:
(a) Badminton (b) Chess (c) Cricket & Sports (d) Participated in Science Exhibition in 10th Grade and Won Second Prize.
- Active Participation Certificate in the Bonfire Event held in BESC.
- Participation Certificate in Cultural Activities during School Certificate in Maths Competition.
- National Maths Olympiad Winner
Hobbies
- Badminton
- Chess
- Playing Guitar & Listening Music
- Animal Lover
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Executive - AO&CS
InterGlobe Aviation Ltd. (IndiGo)
11.2023 - Current
Officer AO&CS
InterGlobe Aviation Ltd. (IndiGo)
07.2022 - 11.2023
Senior Auditor
Appen
06.2021 - 07.2022
Program Lead
Appen
05.2018 - 03.2022
Business Developer
Blitz Company
04.2018 - 05.2019
Bachelor of Science - Mathematics
Deoghar College
Higher Secondary Education - Physics, Chemistry, Mathematics
Deoghar College
Secondary School Examination -
Red Rose School 10+2 (CBSE)
IT Support Specialist - Information Technology
Coursera - Google
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