RAJ KUMAR GUPTA
Ranchi
Summary
Result-oriented professional with 5 years of experience in Business Development and Operations within the Banking and Financial Services sector. Currently working with HDFC Bank. Proficient in software such as FINACLE, CRM NEXT, LONO, and ORACLE. Effective communicator with strong analytical and organizational skills, along with excellent interpersonal and people management abilities. Proven track record in building and maintaining strong client relationships, ensuring high levels of customer satisfaction by meeting delivery and service quality standards. Experienced in handling a wide range of financial products, including savings and current accounts, insurance (life and general), loans, and credit cards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager – Personal Banker
HDFC BANK
06.2023 - Current
- Acquired and retained portfolio clients while advising them on family accounts and investments.
- Conducted periodic client meetings to ensure service satisfaction.
- Interacted with corporate clients to open Fixed Deposits, negotiated competitive rates, and provided customized financial solutions.
- Oversaw branch operations and verified all end-of-day transactions as a checker.
Branch Authoriser (PBA - Branch Operation Manager)
HDFC BANK
01.2022 - 06.2023
- A Branch Operations Manager ensures smooth day-to-day functioning of the branch by managing staff, handling all banking transactions, maintaining compliance, delivering good customer service, and driving cross-sell of banking products.
Assistant Manager
HDFC BANK
04.2020 - 01.2022
- Managed retail banking operations, including cash handling, RTGS/NEFT transactions, inward/outward remittances, and fund transfers.
- Promoted savings, current accounts, asset and liability products, and cross-sold third-party insurance and investment products.
Backup Store Manager
Bharti Airtel Ltd
05.2018 - 05.2018
- Managed customer service at the store and oversaw the sales targets of CROs.
Customer Relationship Officer (CRO)
Bharti Airtel Ltd
11.2016 - 05.2018
- Worked at Airtel's own retail store, providing excellent customer service and sales support.
Education
Bachelor of Arts -
Vinoba Bhave University
Intermediate (PCM) -
Jharkhand Academic Council
Matriculation -
Jharkhand Academic Council
Certification
- IRDA
- AMFI
Languages
- English
- Hindi
Disclaimer
I hereby declare that all statements made in this resume are true, complete, and correct to the best of my knowledge and belief.
Personal Information
Date of Birth: 12/06/94
Achievements Highlights
- Received multiple 'Star Excellence' awards on a monthly basis.
- Named 'Max Account Champion' for the East Region.
- Qualified for MDRT Contest in Malaysia (Life Insurance) – 07/01/23.
- Qualified for Group Head Contest in Jaipur (Life Insurance) – 04/01/24.
Languages
English
Native language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Deputy Manager – Personal Banker
HDFC BANK
06.2023 - Current
Branch Authoriser (PBA - Branch Operation Manager)
HDFC BANK
01.2022 - 06.2023
Assistant Manager
HDFC BANK
04.2020 - 01.2022
Backup Store Manager
Bharti Airtel Ltd
05.2018 - 05.2018
Customer Relationship Officer (CRO)
Bharti Airtel Ltd
11.2016 - 05.2018
Bachelor of Arts -
Vinoba Bhave University
Intermediate (PCM) -
Jharkhand Academic Council
Matriculation -
Jharkhand Academic Council
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