RAJ KUMAR M
Bengaluru
Summary
Dedicated to fostering organizational growth and development through maximization of expertise in customer service, sales, and communication, aiming for a distinguished and impactful role.
Overview
10
10
years of professional experience
Work History
Senior Overseas Counsellor - (Study Visa)
EDUSOL ABGYAN PVT. LTD.
Noida
11.2023 - 06.2025
- Contacted prospective students via phone, email, and WhatsApp to explain study abroad options and visa procedures.
- Provided detailed guidance on country-wise immigration requirements and eligibility criteria.
- Explained course options, university admission processes, and required documentation to students and parents.
- Assisted students in understanding visa checklists, financial proof, and SOP preparation as per embassy standards.
- Maintained regular follow-up with students to ensure timely submission of documents and application progress.
- Coordinated with admission and visa departments to ensure compliance with immigration rules and timelines.
- Provided support during visa interview preparation and post-visa processes like accommodation and travel planning.
Patient Care Manager - (Inside Sales)
DTDHI Health India Pvt Ltd.
Bengaluru
12.2021 - 06.2023
- Collaborated on the ICICI Lombard & Niva Bupa Health Insurance Projects.
- Ensuring smooth coordination of Insurance related Process like Claims & Approvals.
- Responsible for onboarding patients, cold calling and consistently meeting team targets.
- Managed and maintained patient Electronic Health Records (EHR) with accuracy and attention to detail.
- Delivered timely customer support through phone, chat, email, and WhatsApp, ensuring patient satisfaction.
- Addressed patient inquiries and resolved issues efficiently and effectively.
- Scheduled/coordinated appointments with physicians, physiotherapists, cardiologists, psychologists etc.
Customer Care Executive - (Sales & Operations)
USG Boral Building Products India Pvt Ltd.
Gurugram
07.2018 - 05.2021
- Processing Purchase Orders in SAP CRM and generating invoice copies accurately and in a timely manner.
- Collaborating with Warehouse, Logistics, and Finance teams to ensure smooth order fulfilment.
- Proactively reaching out to non-regular customers to initiate sales discussions and gather order inquiries.
- Managing the Centralized South Indian Customer Feedback System, ensuring resolution of customer concerns.
- Responsible for code creation, credit release, and follow-up on outstanding payments.
- Handling the processing of material test certificates to ensure compliance and quality assurance standards are met.
Senior Customer Service Representative
Aegis BPO Services
Bengaluru
01.2015 - 07.2018
- Operated within the Vodafone Premium Process, ensuring high-quality customer service and support.
- Answered inbound calls courteously and professionally, addressing customer inquiries.
- Handled calls related to telecommunications services, bill disputes, and mobile data issues.
- Resolved customer queries and escalations in a timely and efficient manner, ensuring satisfaction.
- Accountable for achieving First Call Resolution (FCR) to enhance customer experience and efficiency.
- Consistently met SLA, CSAT scores, and quality standards to ensure optimal service delivery.
Education
Graduation in (B. Com) -
Sri Venkateshwara Junior & Degree College
Bengaluru, Karnataka, India05.2009
DCHE (Diploma in Computer Hardware Engineer) -
IIEC (Indian Institute of Electronics and Computers)
Skills
- System/Apps: MS Office (Excel, PowerPoint, Outlook), MS-DOS, Windows, Linux/Ubuntu Operating Systems
- Sales/Operations: Sales/Retention strategies, Order & People management, Leadership, Adaptability, Resilience
- Customer Service: Problem Solving, Negotiation, Conflict Resolution, Empathy and Patience
- Tools/Software: SAP CRM, Salesforce, Jump Cloud, SLACK, JIRA, ZOHO, Avaya
Languages
English, Hindi, Kannada, Telugu
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Senior Overseas Counsellor - (Study Visa)
EDUSOL ABGYAN PVT. LTD.
11.2023 - 06.2025
Patient Care Manager - (Inside Sales)
DTDHI Health India Pvt Ltd.
12.2021 - 06.2023
Customer Care Executive - (Sales & Operations)
USG Boral Building Products India Pvt Ltd.
07.2018 - 05.2021
Senior Customer Service Representative
Aegis BPO Services
01.2015 - 07.2018
Graduation in (B. Com) -
Sri Venkateshwara Junior & Degree College
DCHE (Diploma in Computer Hardware Engineer) -
IIEC (Indian Institute of Electronics and Computers)
Similar Profiles
Randhir Kumar PrasadRandhir Kumar Prasad
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
VAMSI KRISHNAVAMSI KRISHNA
Power BI Developer at Client:Acabes International Pvt. Ltd., (Payroll: Evolcess Technologies Pvt Ltd)Power BI Developer at Client:Acabes International Pvt. Ltd., (Payroll: Evolcess Technologies Pvt Ltd)
G Vamshi KrishnaG Vamshi Krishna
Technical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. LtdTechnical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. Ltd
Madhuri KonduruMadhuri Konduru
Assistant Manager at VodafoneAssistant Manager at Vodafone
Sandhya CSandhya C
Assistant Manager – People Advisory Services at Ernst and YoungAssistant Manager – People Advisory Services at Ernst and Young