RAJ KUMAR PATLOLLA
Senior Program Consultant
HYDERABAD,Telangana
Summary
Results-driven Sales Operations professional with expertise in process optimization, data analysis, and strategic planning. Focused on enhancing team performance and operational efficiency through collaboration and adaptability to changing priorities. Committed to motivating teams and achieving business objectives in dynamic environments.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Senior Program Consultant
GUS Education India
HYDERABAD
10.2021 - 09.2025
- Provided individually tailored advice to over 70 prospective students annually, adapting communication style to meet diverse needs and increasing conversion rates by 100%.
- Consult students through the entire application cycle from initial enquiry to final enrollment ensuring a smooth and informed decision-making process.
- Explore career pathways and strategically match students with relevant BSBI programs to maximize their success.
- Advise international students on visa, immigration, and compliance requirements to support timely admissions.
- Respond to student enquiries across various programs, providing clear, customized guidance.
- Train new hires on BSBI brand introduction, processes, and product knowledge; conduct mock tests to assess readiness. Manage team ed reports, guide advisors on student exception cases, and provide second-voice support in challenging admissions/document scenarios.
- Work with tools such as salesforce and sys to track, update, and analyze student data for accurate guidance and process improvement.
- Deliver exceptional customer service to students and stakeholders, consistently promoting BSBI as a top choice.
- Manage and track student applications from initial enquiry to tuition payment and registration.
- Utilize technology to maintain accurate records and efficiently manage the leads pipeline
Team Leader - Sales & Operations
Exclusive Trips
HYDERABAD
02.2017 - 05.2020
- Motivate the sales team to hit and exceed their targets and ensure company profitability meet regularly with team leaders to give them sales figures and plan how they approach their work.
- Connect with company directors who advise on strategy and find out about any supplier issues and future trends oversee the recruitment, selection and retention of staffs well as payroll matters and staff training organize incentives, bonus schemes and competitions deal with disciplinary matters and customer complaints.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit. Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Explained security issues and protocols with individuals traveling to highly insecure areas like turkey and Egypt. Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients. Handled travel arrangements for groups, couples, executives and special needs clients.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
Associate Team Leader - Sales
Tele Text India Pvt Limited
HYDERABAD
05.2013 - 02.2017
- Handled online clients from UK and converting the enquiries into sales Media Travel & Travel Club) provided necessary information to the customers related to the holiday packages specialized in suggesting holiday packages to the customers in regards to Egypt, Mainland Spain, The Balearic, The Canaries, Portugal, Tunisia, Malta, and The Greek Islands etc.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments. Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Aided senior leadership during executive decision-making process, and generated daily reports to recommend corrective actions and improvements.
- Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Senior Executive - AP-South-Operations
Make My Trip Pvt. (India) Ltd.
HYDERABAD
06.2011 - 06.2012
- AP (South-Operations) Handling the leads generated by the Sales Departments on Holiday Packages.
- Interacting with customers and vendors to track the status of the visa. Managing a wide variety of customer service to resolve customer issues swiftly and effectively.
- Promptly responding to general inquiries from existing customers, staff, and clients. Resolving product/policy issues and sharing benefits with the customers.
- Assisting customers with tour selection, inquiries, and order customization requests.
- Extensive customer service delivery on an average of 40 calls per day, customer inquiries, troubleshooting, and providing new product information.
- Answering questions regarding products, while maintaining knowledge of current sales and store promotions.
- Maintaining up-to-date data of store policies regarding payments, returns, and exchanges; assisting customers in-person and via telephone.
- Communicating with vendors regarding back order availability, future inventory, and special requests; responsible for making customers' holiday experiences memorable and pleasant.
- Answering customer inquiries related to store merchandise, department information, and pricing.
- Delivered customers' visa paperwork on time and handing over the same.
- Providing accommodations and flights reservations to the customers; increased store sales by 5% by up-selling optional tour packages.
Senior Sales Associate
Zen3 Info Solutions Pvt. Ltd.
HYDERABAD
02.2008 - 05.2011
- Travel Club) provided necessary information to the customers related to the holiday packages.
- Specialized in suggesting holiday packages to the customers in regards to Egypt, Mainland Spain, Balearics, Canaries, Portugal, Tunisia, Malta, and The Greek Islands etc. Entered and updated customer information in system using customer relationship management tools to keep information current.
- Achieved sales targets regularly to enable sustained growth. Produced and develop new leads through techniques such as cold calling.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Negotiated sales and pricing with new and existing clients.
Education
Bachelor of Commerce -
GITAM Degree College
Hyderabad, India 04.2001 -
Skills
- Marketing strategy
Process optimization
Data analysis
Stakeholder relations
Problem-solving abilities
Issue identification
Effective multitasking
Organizational skills
Decision-making
Excellent communication
Active listening
Interpersonal skills
Adaptability and flexibility
Timeline
Senior Program Consultant
GUS Education India
10.2021 - 09.2025
Team Leader - Sales & Operations
Exclusive Trips
02.2017 - 05.2020
Associate Team Leader - Sales
Tele Text India Pvt Limited
05.2013 - 02.2017
Senior Executive - AP-South-Operations
Make My Trip Pvt. (India) Ltd.
06.2011 - 06.2012
Senior Sales Associate
Zen3 Info Solutions Pvt. Ltd.
02.2008 - 05.2011
Bachelor of Commerce -
GITAM Degree College
04.2001 -