Raj Mahadik
Senior technical support engineer
Mumbai
Summary
Dedicated technical Support professional with a strong technical background and a passion for resolving IT issues. Proven ability to provide top-notch technical assistance to end-users, ensuring seamless technical functionality. Skilled in troubleshooting, problem-solving, and customer service, committed to optimizing system performance and user satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
senior technical support engineer
Experis IT
08.2021 - Current
- Working on ticketing tool Service center SC3
- Working on Active directory
- Providing technical support to end-users for hardware, software, and network issues.
- Maintaining and troubleshooting desktops, laptops, and peripherals.
- Ensuring software and security updates are up-to-date.
- Assisting with hardware and software setup, user training, and documentation.
- Collaborating with IT teams and vendors for problem resolution.
- Ensuring compliance with IT policies and delivering top-notch customer service
- Efficient asset management involves acquiring, tracking, and maintaining assets to optimize investments and minimize risks.
- Successfully completed ITIL Foundation training, gaining
- knowledge in Incident, Problem, and Change Management processes.
- Completed Microsoft Office 365 Administrator course with understanding of core O365 services.
- Monitoring the status and documenting the progress toward resolution of all open tickets
- Manage user account and access rights and ensure compliance with IT policies and security standards
- Configuration Management: Configure and maintain the System Center Configuration Manager (SCCM) infrastructure to ensure efficient software and hardware management.
- Software Deployment: Create and manage software packages, deployments, and updates, ensuring timely and accurate software installations across the organization.
- Operating System Deployment: Create and maintain standardized OS images and deploy them to workstations and servers.
- Working on software for installation and troubleshoot like ODIS , AUTO CAD ,CATIA, EPUS, ETKA, AVON, TVON
- System Configuration
Education
Bachelor of Commerce -
MD Collage
Mumbai 06.2019 - 07.2021
HSC - undefined
MD College
Mumbai 06.2017 - 03.2018
SSC - undefined
DS High School
Mumbai 06.2015 - 03.2016
Skills
Teamwork
Interests
Swimming, Traveling
Courses
- Hardware Networking CCNA .MCSA and Linux , Jetking institute
- January 2019 — May 2020
- microsoft office administrator
- ITIL
Timeline
senior technical support engineer
Experis IT
08.2021 - Current
Bachelor of Commerce -
MD Collage
06.2019 - 07.2021
HSC - undefined
MD College
06.2017 - 03.2018
SSC - undefined
DS High School
06.2015 - 03.2016