Trip Source, BCD Travel
Raj Poshal
Senior Marine, Energy & Corporate Travel Consultant
Summary
Professional with significant experience in coordinating travel plans and delivering outstanding client service. Strong ability to collaborate with teams and adapt to changing needs, ensuring seamless travel experiences. Skilled in itinerary planning, booking management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Senior Marine & Energy Travel Consultant
Reed and Mackay Travel
09.2021 - Current
- Making travel arrangements for On Signers and Off signers.
- Coordinated over 1000+ crew changes annually for global shipping and offshore oil clients.
- Liaised with port agents, ship managers, and HR departments for end-to-end crew movements.
- Arranged marine and seaman fares through Sabre and R&M reservation system under tight deadlines.
- Delivered annual savings on travel spend by optimizing marine fare usage and routing.
- Provided 24/7 emergency travel support to ensure timely crew relief and rotations.
- Marine, Corporate & Energy Travel Executive
Senior Corporate Travel Consultant
Etihad Airways Head Office
12.2019 - 09.2021
- Collect fares and travel quotations information by liaising with external suppliers to ensure competitive and high-quality travel solutions are offered to customers while preserving profit maximization.
- Liaise with travel partners (airline & hotels), to ensure bookings and schedules are timely planned and managed in line with customer's requirements and get the sale done.
- Collect and analyses customer's travel requirements to ensure travel solutions are in line with needs review and make minor adjustments to predefined travel solutions to provide a high Answer inquiry on fare and travel quotations to provide high quality customer service and support achievement of sales targets.
- Develop basic travel solutions by leveraging on a wide range of third parties offers and travel proposals to provide customers with the most competitive proposals in line with requirements.
- Perform a wide range of booking and reservation services as requested by internal/external customers to provide competitive offers and high-quality customer service.
- Provide 24/7 availability to VIP guest to ensure premium guest service in line with company standards.
- Maintain suppliers and customers master data to ensure availability of accurate and updated data.
Business and Marine Travel Consultant
BCD Travel
05.2015 - 11.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Reporting the transaction for Air, Hotel, Car, Visa and documenting for complete travel arrangement.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Implemented and effectively managing travel coordination for major offshore and marine clients around the world providing travel servicing to employees and senior management.
- Reporting the transaction for Air, Hotel, Car, Visa and documenting for complete travel arrangement.
- Develop basic travel solutions by providing a wide range of third parties offers and travel proposals to provide customers with the most competitive proposals.
- Review and make minor adjustments to predefined travel solutions.
Marine Travel Consultant
ATPI Instone
08.2014 - 04.2015
- Handling all International and domestic booking for Global client (Marine, Offshore and corporate travel) on Galileo GDS.
- Making travel arrangements for On Signers and Off signers.
- Familiar with India, Denmark and Singapore market. Looking after Hotel booking and amendment on GDS and portals.
- Coordinating with all Instone offices for Cheaper fare.
- Issuing itinerary as per client's preference and as per marine/offshore/corporate deals.
- Issuing all LCC (Internet based airline tickets) to save travel cost.
- Co-ordinate with VISA team to arrange VISA for customers and collect documents according and hand it over to VISA team for processing VISA.
- Handling request from clients on e-mails and calls.
- Trained in Marine, Offshore, and Corporate Clients.
Travel Consultant
Riya Travels Vikhroli
03.2013 - 08.2014
- Handling B2B and B2C customer's queries regarding reservation, amendments, cancellation, refunds for domestic and international travel.
- Worked on Amadeus for reservation, amendments, cancellation, refunds for domestic and international tickets.
- Handle API and White label client queries
- Handle SME client's queries.
Travel Flight Reservation Officer
Kuoni Business Travel
06.2011 - 03.2013
- Serving more than 650 clients on Galileo and Abacus.
- Ticket issuance, cancellations, re-issuance, refunds for cooperates.
- Hotel booking and Car bookings.
- Collaborated effectively with employees & management, sharing team responsibilities when needed.
- Responsible for deciding on group travel and making group handling for both domestic and international travel.
Travel Executive
Cox And Kings
03.2010 - 06.2011
- Selling Group tour packages, Individual packages, Honeymoon packages, Bhakti Tours.
- Handled competitive fare desk to compare all the packages fares with COX and Kings and used to send it to regional managers and Sales team.
- Handled reservation desk to create new booking, create fresh itinerary and issuance etc.
Education
Passed HSC From Mumbai University - Science Education
Mumbai University
Mumbai 04.2001 -
Skills
Corporate travel management
Sales enhancement techniques
VIP meet and assist services
Skilled in MS Word and PowerPoint
Basic understanding of visa procedures
OBT software proficiency
Software
Etihad Airline, Travel Pass
API & White Label for Online booking tool, Riya Connect
Certification
Reservation and Ticketing in Amadeus, Abu Dhabi
Outdoor Sports
Involvement in outdoor sports - Cricket
Participated in local and inter-city tournaments with a focus on competitive performance and strategic gameplay. Played as batsman and fielder, consistently maintaining an impact within the team. Developed strong communication and leadership skills through on-field coordination and team decision-making. Demonstrated resilience, time management, and focus under pressure in high-stakes match environments. Organized regular training sessions, improving team fitness and game strategy.
Timeline
Senior Marine & Energy Travel Consultant
Reed and Mackay Travel
09.2021 - Current
Senior Corporate Travel Consultant
Etihad Airways Head Office
12.2019 - 09.2021
Business and Marine Travel Consultant
BCD Travel
05.2015 - 11.2019
Marine Travel Consultant
ATPI Instone
08.2014 - 04.2015
Travel Consultant
Riya Travels Vikhroli
03.2013 - 08.2014
Travel Flight Reservation Officer
Kuoni Business Travel
06.2011 - 03.2013
Travel Executive
Cox And Kings
03.2010 - 06.2011
Passed HSC From Mumbai University - Science Education
Mumbai University
04.2001 -
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