Raj Prahladhan
Asst. Manager
Summary
Driven by a results-focused approach at Citibank, spearheaded initiatives that significantly enhanced reconciliation efficiency and client satisfaction. Expertise in account reconciliation (hard skill) and adept problem-solving abilities (soft skill) led to the successful automation of processes, reducing manual work by over 30 minutes daily and ensuring rigorous risk monitoring.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Citibank
09.2022 - Current
- Identify unknown or invalid accounts flowing into database and work with Businesses across globe to understand Reconciliation scope.
- Manage static maintenance request from Ops.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identifies policy gaps and formulates policies.
- Interprets data and Makes recommendations.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for firm's reputation and safeguarding Citigroup client's assets.
- Working with critical custody groups, high risk teams, regulatory teams to meet ends on daily/weekly/monthly basis.
- Host and Present weekly calls with CASS controllers/regulators to provide updates on weekly investigation.
- Manage team members by supervising and assisting hand in hand when Manager is held up with critical ad-hoc deliverables.
- Reviewing SOP documents time to time for data integrity and best practice controls.
- Host and present weekly calls with internal senior management to share the updates on the pending breaks.
- Incharge for sending monthly report to CASS officers on breaks that might affect client's assets.
- Acting as a go-to team player within the team for any kind of queries.
- Acted as a key player in collating the Internal and external audit related queries.
- I have anchored a few projects on my own to mitigate the manual work-around spent everyday from 30-40 mins to NIL.
- I have contributed to reduce the Manual Touch Points (MTPs) within the process which have benefited the team members.
- I am competent in multi-tasking and also managing my BAU along with my Manager's during their absence.
Senior Reconciliation Analyst
Citibank
06.2020 - 09.2022
- Enhanced reconciliation efficiency by streamlining processes and implementing automation tools.
- Improved the accuracy of financial statements by ensuring timely completion of reconciliations for all accounts.
- Subject matter expertise for Monitor the daily critical and high volume of transactions accounts which are directly in relation to impact Client money and Market risk.
- Directly engaging with the team's Director and MD's if any issues found in the upstream which is delaying to deliver the feeds.
- Identify and investigate above threshold variances with business units.
- Hands-on experience in Nostro Cash and Stock reconciliations.
- Worked with Dev teams in UAT testings and performed validations and provided observation for enhanced system efficiencies.
- Worked on Migrations and ensured seamless transitions.
- Taken Ownership to report to weekly senior management meet where day to day core control exceptions and methodologies are discussed.
- Reviewing SOPs to ensure all processes are in compliance to company standards and making changes in SOPs if there's any deviation or new changes happen.
- Adhering to established escalation protocols for accomplishing goals without deviations or errors.
- Escalate significant reconciliation issues to Senior Managers, or higher on a timely basis.
- Assisting my Manager in providing samples to KPMG audit and Internal audit's validation.
Education
Level-7 Graduate Diploma - Supply Chain & Logistics
Eastern Institute of Technology
Napier, New Zealand 04.2001 -
Bachelor of Commerce - Banking & Finance
Subbulakshmi Lakshmipathy College of Arts
Madurai, India 04.2001 -
Skills
Account Reconciliation
Client Relations
Operations Management
Problem-solving
Risk Monitoring
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Accomplishments
- Have been awarded back to back Silver category awards for exceptional over and beyond work performed during the Q3 and Q4 of 2023.
- Received multiple gratitude awards from businesses directly on back of my exceptional support.
- Supervised a team of 7 staff members.
Timeline
Assistant Manager
Citibank
09.2022 - Current
Senior Reconciliation Analyst
Citibank
06.2020 - 09.2022
Level-7 Graduate Diploma - Supply Chain & Logistics
Eastern Institute of Technology
04.2001 -
Bachelor of Commerce - Banking & Finance
Subbulakshmi Lakshmipathy College of Arts
04.2001 -