Raj Sharma
Analyst
Delhi
Summary
A Business Professional looking for work opportunities in the industry, with an aim to learn and grow by adding value to self and the organization. Academically sound, proficient in English and hands on experience with Public Dealing and Digital Tools. A team player and highly passionate individual, looking for the optimum industrial experience by working with an eminent organization.
Overview
8
8
years of professional experience
Work History
Analyst - SME
National Australia Bank
04.2025 - Current
- Leading AO- BDP merger pilot.
- Support team queries by clarifying process steps and sharing accurate information with internal and external stakeholders.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Defined work plans in alignment with stakeholder requirements.
- Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity.
SR Associate- SME
National Australia Bank
10.2022 - 04.2025
- Optimized resource allocation by closely monitoring the shrinkage and adjusting as needed to ensure production goals are met.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Championed best practices in quality assurance, consistently delivering error-free work products that exceeded stakeholders expectations.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
Operations Analyst
DHL Express
09.2019 - 11.2020
- Used to coordinate with key account consignees, Operations team and Indian Customs to boost the clearance of consignments in courier mode.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Met SLAs and internal and external regulatory standards by keeping the KPI COA above 80 %.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Generated reports of findings to help management with making key decisions.
Relationship Manager
Paisa Arrangers
09.2018 - 04.2019
- Provided prompt service in Channel Partner Enablement of professionals like C.A's and Advocates and maintain business Rapport.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Managed over 30 Channel Partners in normal business day.
Funding Review Analyst
Better.com
12.2020 - 5 2022
- Responsible for the funding approval of a mortgage file. Reviews Credit & Disclosures, TRID, Collateral and Core Services Docs.
- Helped scaling the team from scratch, functions included onboarding and subject matter training on credit risk, compliance risk and auditing.
- Lead the members within team by supporting in escalations and matter expertise.
- Saved $25000 monthly by implementing cost-saving initiatives that addressed long-standing problems.
- Works closely with sales, support and closing teams to foster efficiency and high customer satisfaction.
Education
PGDIB - International Business
Symbiosis Centre For Distance Learning
Pune 08.2017 - 07.2019
BBA -
Guru Govind Singh Indraprastha University
Delhi, DL 08.2014 - 08.2017
Skills
Team Leadership
Cross-Functional Teamwork
Adaptability and Flexibility
Work Planning and Prioritization
Performance monitoring
Risk Analysis
Workday
Workware
AOM
SQL Server
MS Suite
Operations Management
Tableau
Additional Information
- Nab Honours
- Employee of the year- NAB
- Star Award- NAB
- Spot Award- NAB
- ALL STARS - Better.com
- CSA of the Month, DHL Express
Projects
- User engagement and feedbacks for projects like ECM/MF/NABONE.
Timeline
Analyst - SME
National Australia Bank
04.2025 - Current
SR Associate- SME
National Australia Bank
10.2022 - 04.2025
Funding Review Analyst
Better.com
12.2020 - 5 2022
Operations Analyst
DHL Express
09.2019 - 11.2020
Relationship Manager
Paisa Arrangers
09.2018 - 04.2019
PGDIB - International Business
Symbiosis Centre For Distance Learning
08.2017 - 07.2019
BBA -
Guru Govind Singh Indraprastha University
08.2014 - 08.2017