RAJ SHEKHAR

Total Experience of 9+ years To obtain an executive position and provide technical and sales assistance to users of computer, laptops and software those are specially developed to run on these electronic devices, also to obtain a position that will allow continuous growth in decision-making skills and provide a diversification of professional abilities. Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of IT infrastructure and Operations. Recognized for reliability and dependability for “getting the job done right” through persistence and a strong work ethic, extremely organized, Excellent communication and Customer Service skills, Extensive phone contact with customers vendors Field engineers and resolver groups, acknowledge for going extra miles to resolved and rectify escalated and evaluated solutions. Understanding the requirement and getting the task completed with the provided time and accessories. Accountable, Accurate, Ability to multitask, analytical and detail oriented Enhance Customer Experience Score Participated in training a team to help them enhancing the customer experience score by using special tools and also with constant follow-up touch with the end-user. Excellent knowledge of the most recent Windows operating systems and associated applications Effective communicator & negotiator with strong analytical , problem solving and organizational abilities. Outstanding analytical and organizational skills.