Experienced SaaS evangelist with 17+ years in Solutions, Sales Engineering, and Customer Success. Formerly with Cvent, skilled in conflict resolution, communication, leadership, decision-making, problem-solving, time management, and customer service.
Hi, I’m
Raj Sinha
Senior Manager - Solutions
Summary
Overview
17
years of professional experience
Work History
Hubilo Softech Private Limited, Bengaluru
Senior Manager
2021.02 - Current (3 years & 7 months)
Job overview
- Creating and managing a team of Solutions Consultants
- Ensure that the support function for sales is available as and when needed
- Aligning SCs with the sales quotas and organization's goals
- Performance reviews and appraisal management
- Screening and hiring
- My team of SC's would: work with the sales team to understand the prospects' requirements and help deliver a smooth and tailor-made demo
- Help the sales rep with responding to RFPs/RFIS/RFQs, etc
- Responding to technical questions on behalf of the sales reps working closely with the product team to share feedback and test new features provide product training to sales reps and new hires
- Manage project allocation and review
- Mentor and share timely feedback
Cvent India Private Limited, Gurgaon
Assistant Team Lead
2011.04 - 2021.02 (9 years & 10 months)
Job overview
- Managing a team of Solutions Consultants
- Ensure that the support function for sales is available as and when needed
- Manage project allocation and review
- Mentor and share timely feedback
- Aligning SCs with the sales quotas and organization's goals
- Performance reviews, Solutions and RFP at Cvent India Private, - Solutions and RFP, I was required to do the following:
- Managing a team of Solutions Consultants
- Ensure that the support function for sales is available as and when needed
- Manage project allocation and review
- Mentor and share timely feedback
- Aligning SCs with the sales quotas and org's goals
- Performance reviews
EXLservices.com, Noida
Senior Customer Support Representative
2006.06 - 2011.04 (4 years & 10 months)
Job overview
- Making collection calls to Dell Financial Customers
- Debt Collection
- Mentoring
- Escalation Management
- Training
Arvato India Private Limited, Gurgaon
Senior Tech Support Executive
2008.04 - 2011.02 (2 years & 10 months)
Job overview
- Managing queue calls
- Troubleshooting Xbox gaming console related queries
- Responding to billing and subscription queries
- Training and mentoring new hires
- Product testing
Education
IEC University Himachal Pradesh
BBA from Business
2015.07 - 2018.08 (3 years & 1 month)
University Overview
Skills
Proof of Concept (PoC) Demonstration
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Quote
IT'S NICE TO BE IMPORTANT, BUT IT'S MORE IMPORTANT TO BE NICE
Timeline
Senior Manager
Hubilo Softech Private Limited
2021.02 - Current (3 years & 7 months)
IEC University
BBA from Business
2015.07 - 2018.08 (3 years & 1 month)
Assistant Team Lead
Cvent India Private Limited
2011.04 - 2021.02 (9 years & 10 months)
Senior Tech Support Executive
Arvato India Private Limited
2008.04 - 2011.02 (2 years & 10 months)
Senior Customer Support Representative
EXLservices.com
2006.06 - 2011.04 (4 years & 10 months)
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