RAJ THAKUR
Pune
Summary
Impact-driven Product Manager with 7+ years of experience building healthcare technology products across startups and enterprise environments. Deep expertise in AI/LLM-powered workflows, healthcare CRM platforms, HIPAA-compliant communications, and voice/chat AI agents. Proven ability to translate complex clinical workflows into scalable products, align roadmaps with business KPIs and regulatory standards, and lead cross-functional teams from concept to launch. Results-driven Product Manager with expertise in AI integration and healthcare CRM workflows. Proven track record in enhancing patient engagement and operational efficiency through data-driven solutions.
Overview
7
7
years of professional experience
Work History
Product Manager
FOLD HEALTH
03.2023 - Current
- Led product development for a US healthcare CRM platform serving Direct Primary Care (DPC) and Value-Based Care (VBC) clinics, enhancing patient engagement and streamlining clinical workflows.
- Designed and shipped AI-powered chat and voice agent products (Fold Agent, AI Receptionist, FAQ Chatbot) built on LangGraph and EHR integrations (Elation, Athena, NextGen), automating inbound call routing, patient triage, and care coordination.
- Managed integration of LLM modules (Unity AI) to analyze structured and unstructured clinical data, generating actionable patient insights at point of care - improving diagnostic accuracy by 25% and reducing time-to-diagnosis by 20%.
- Built automation solutions that streamlined clinic workflows, achieving a 30% increase in operational efficiency and 40% faster time-to-market through agile methodologies.
- Developed AI agent prompt engineering pipelines and iterative prompt versioning for outbound voice agents, covering telephony integration, TCPA/HIPAA compliance, consent management, and duplicate call prevention.
- Architected and launched an omnichannel communication platform (Fold Secure Chat) supporting HIPAA-compliant messaging across SMS, in-app chat, and secure email - with flexible enablement modes (Universal vs. Selective), role-based group membership, and population-level targeting.
- Designed end-to-end automation workflows for care management programs (TCM, CCM, AWV), including automated outreach sequences, care gap closure triggers, and clinical template-driven follow-ups that reduced manual coordination effort across provider teams.
- Delivered lab recommendations engine integrated with Stelle Labs protocols for VMG, producing 37 user stories across 8 sprints covering order generation, abnormal result flagging, and provider notification workflows.
- Led development of customizable dashboards and reports enabling providers to track KPIs and patient outcomes; conducted regular stakeholder meetings to align roadmap with regulatory demands.
- Drove the full SDLC lifecycle from ideation to release - partnering closely with engineering, UX design, and QA teams to define requirements, groom sprints, conduct UAT, and ensure on-time, high-quality product releases across multiple concurrent workstreams.
Product Manager
SPRY HEALTH
08.2022 - 03.2023
- Spearheaded development and launch of a healthcare monitoring product, driving a 25% increase in customer acquisition within 6 months.
- Led cross-functional teams (QA, UX, offshore dev) to establish QA best practices, resulting in a 40% reduction in post-launch defects.
- Conducted user research and usability testing, improving user engagement metrics by 20% and customer satisfaction by 15%.
Business Analyst
RELATIENT IND PVT LTD
11.2018 - 10.2021
- Gathered and analyzed requirements for healthcare software solutions, translating stakeholder needs into comprehensive product documentation and user stories.
- Collaborated with UX designers on interface improvements using Figma, driving measurable gains in usability based on customer feedback.
Education
B.Tech - Electronics & Telecommunication
Pune University
Pune01.2017
Skills
- AI and LLM product development
- Healthcare CRM and workflows
- Customer engagement strategies
- Agile and sprint management
- Data platforms and analytics
- Product strategy and roadmaps
- Stakeholder and client management
- AI integration
Languages
English
Hindi
Marathi
Custom Section
LLM Prompt Engineering, LangGraph, Retell AI, Voice Agent Frameworks, NLP Pipelines, JIRA, Figma, Miro, Confluence, Power BI, SQL, Mixpanel, HIPAA, TCPA, FHIR, Elation, Athena,
Interests
- Cricket
- Music
Timeline
Product Manager
FOLD HEALTH
03.2023 - Current
Product Manager
SPRY HEALTH
08.2022 - 03.2023
Business Analyst
RELATIENT IND PVT LTD
11.2018 - 10.2021
B.Tech - Electronics & Telecommunication
Pune University