Raj Variya
Borivli (East)
Summary
A dynamic professional with more than 1.5 years of experience in TCS - Logistics Operations Process & Bureau Veritas 3 years & Currently working with Maersk GSC Strong command of business protocols and experience conducting business with foreign clients and executives. Excellent interpersonal communication & organizational skills with proven abilities Capable in understanding client requirements, eliminating unnecessary procedures & accordingly working towards client's satisfaction.
Overview
12
12
years of professional experience
Work History
CENTRAL CARGO REVIEW TEAM (Senior Specialist)
Maersk GSC
11.2019 - Current
- Handle service escalation requests from internal/external customers
- Assist the export country Customer Service agents in handling and resolving customer's requests where applicable
- Facilitate completion of booking and documentation process
- Work in coordination with country port authorities, other local country CSAs and other service departments on needed follow up to ensure smooth delivery of cargo to the Customer as per agreed contract terms
- Assist Customers with their issues and keeping close communication with our co-workers locally in order to handle prompt exception handling
- Delivery Customer Experience as outlined by HQ Centre Customer Service
Process Expert
Maersk GSC
03.2018 - 11.2019
- Deliver a superior Customer experience to our damco Customers and proactive in identifying issues
- Adhering to process inline with the agreed execution standards and customer specific IOP
- Collaborate with other teams within & across Station/DOC
- Preparing report for sending Arrival Notice to Customer before Cargo reach at Destination
- Estimation & Invoicing for Ocean & Air both Import & Export
- Estimation for Ocean through GPM tool and Air through Kewill
- Ensure rate changes are communicated with station
Commercial Expert
Bureau Veritas Pvt. Ltd
03.2015 - 03.2018
- Checking and verifying export related documents to international trade
- Co-ordination with Importer and Exporter if documents are not in lined
- HS classification of goods and recording in accordance with the requirements of each Pre-Shipment Inspection (PSI) mandate
- Responsible for price evaluation of goods and HS classification based on the HS code in force in importing country
- Provides the appropriate price opinion/advice regarding the goods based on the available data & specific procedures of the Price Verification Methodology for Customs Duty Purpose
- Price Analysis and determination of the Value for Duty Purpose
- Issue a satisfactory or non-satisfactory certificate (CRF or NNRF)
Logistics Operations (Associate)
Tata Consultancy Services (TCS)
12.2012 - 07.2014
- Primary Responsibility is to provide extended support to the clients located in Belgium, Netherland, Luxemburg & France Region
- Verifying the Shipments with regards to the supply chain details in the system (Citrix & TN400) & sending the same to the respective locations
- Identifying the goods/materials and action them accordingly as per the process requirement
- Communicating with clients regarding updates and work feedback
- Achieving daily targets within a given period of time
- Coordinating with Clients to clear the shipments
- Handling error reports for the team with the responsible for revert back to client
Education
Bachelor of Commerce -
Thakur College
01.2017
Advance in International Trade -
Indian Merchant Chambers
01.2017
Higher Secondary School (H.S.C) -
Thakur College
01.2009
Skills
- Managing deliverables
- Prioritizing tasks
- Cross training
- Process changes
- Team atmosphere creation
- Fast-paced performance
- Multi-tasking
- Problem solving
Accomplishments
- 09/01/13, Highest Validation Award
- 04/01/14, Quality Award
- 07/01/14, Weekly Quality Award
- 12/01/16, Monthly Performance Award
- 12/01/18, Champ of the Month
Languages
- English
- Gujarati
- Hindi
- Marathi
Personal Information
- Date of Birth: 12/30/91
- Marital Status: Married
Areas Of Interest
- Travelling
- Listening Music
- Playing Cricket
- Playing Football
Timeline
CENTRAL CARGO REVIEW TEAM (Senior Specialist)
Maersk GSC
11.2019 - Current
Process Expert
Maersk GSC
03.2018 - 11.2019
Commercial Expert
Bureau Veritas Pvt. Ltd
03.2015 - 03.2018
Logistics Operations (Associate)
Tata Consultancy Services (TCS)
12.2012 - 07.2014
Bachelor of Commerce -
Thakur College
Advance in International Trade -
Indian Merchant Chambers
Higher Secondary School (H.S.C) -
Thakur College
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